Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
ESSENTIAL FUNCTIONS
ADDITIONAL DUTIES AND RESPONSIBILITIES
EDUCATION AND / OR CERTIFICATION, SKILLS AND LICENSING
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
SALARY
Base wage $16.90 / hour
Applications with resume accepted through Tuesday, June 11 .
WORK LOCATION
This position may have the opportunity to work from home or other approved remote work location as business needs allow.
Work may be required from a CDS Global location in Boone, Des Moines or Harlan.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success.
We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug / health screening(s) required for some positions.
EOE, including disability / veterans
LI-Hybrid
Last updated : 2024-06-05