Customer Success Associate jobs in Florida
Recently Added Customer Success Associate jobs
Customer Success Associate
- Mad Mobile
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Tampa, FL
FULL_TIME
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Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!
About the Role:
As a Customer Success Associate on the Madmobile team, you will own a set of accounts and partner with your customers to ensure they are maximizing their engagement with CAKE. This includes interacting with customers at every stage from implementation to renewal, including providing proactive account management and support, as well as engaging in data research and analysis and thought leadership. This position will play a key role in adopting a digital-first approach to delivering customer success at scale.
Location: The role will be located at our Tampa HQ .
In This Role, You Will- Develop and maintain relationships with assigned customers, acting as their primary point of contact and trusted advisor.
- Oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of each account
- Conduct regular check-ins and reviews with customers to assess their satisfaction, address any issues or concerns, and gather feedback.
- Identify and escalate potential customer risks or churn indicators and develop strategies to mitigate them.
- Monitor key performance metrics, such as customer satisfaction, usage patterns, and renewal rates, and take proactive measures to drive customer success and retention.
- Understand customers' business objectives , challenges, and requirements to proactively identify opportunities for value-added solutions and upsell opportunities.
- Develop and deliver training and educational materials to help customers maximize the value of the company's products or services.
- Proven experience in a customer-facing role, such as customer success, account management, or sales.
- Excellent interpersonal and communication skills, with the ability to build rapport and credibility with customers at all levels.
- Strong problem-solving and analytical abilities to identify and address customer needs effectively.
- Knowledge of the industry and the ability to understand customers' business processes and goals.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Self-motivated and results-oriented, with the ability to work independently and manage multiple customer accounts simultaneously.
- Demonstrated ability to collaborate and work effectively in a team environment.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Customer-focused mindset with a passion for delivering exceptional customer experiences.
- Bachelor's degree
- 2 years of experience in SaaS in customer-facing roles (e.g., customer success, marketing, product implementation, sales, professional services, etc.)
- Experience delivering presentations, leading customer calls, and fielding customer questions
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Provenorganizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Customer-focused mindset with a passion for delivering exceptional customer experiences.
- Startup experience, especially in a B2B SaaS environment
- Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
- Payment technology, restaurant and retail industry experience preferred.
Customer – WE believe that our customers deserve the best from us every day.
Accountability – WE take ownership and make things happen.
Teamwork – WE win as a team and have fun doing it.
Innovation – WE innovate, inspire , ignite the future!
Integrity – WE are honest, ethical, and trustworthy.
Why Mad Mobile?
Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance.
What about the benefits you ask ?
How about 100% company-paid benefits for medical, dental, and vision sound for our employee s who choose our HDHP plan? Want to add your family? No problem we’ve got you covered at a highly discounted rate. Yup , we cover 90% of the family plan costs and we’ll even start you off right by giving you a $1000 (prorated based on start date) for your HSA. We also have a very robust “buy-up” plan that is 60% covered by Mad Mobile. Not to mention our 401(k) and matching contribution (up to 6%, fully vested on day one ). At Mad Mobile, we’re not only building the next generation of in-store experiences we’re also building the next generation of incredible teams.
EEOC Statement
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.- Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.
- 6 Days Ago
Customer Success Associate
- All Building Cleaning Corp.
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Miami, FL
FULL_TIME
- We’re seeking a positive, personable customer success representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent custom...
- 6 Days Ago
Associate Customer Success Manager
- TEORE, LLC
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Lakeland, FL
FULL_TIME
- DescriptionGENERAL OVERVIEWThe Associate Customer Success Manager will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absor...
- 9 Days Ago
Customer Success Associate | Graduate
- SAP Fioneer
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Sydney, FL
FULL_TIME
- Welcome future financial experts! At SAP Fioneer we believe in building the future of financial services. Join us on a transformative journey as a part of our Graduate Program L.I.F.T = Level up in Fi...
- Just Posted
Customer Service Representative
- Rialto Associate Services, LLC
-
Tampa, FL
FULL_TIME
- KEY RESPONSIBILITIES Answer customer inquiries through the call center or loan inquiry email Greet customers in a courteous, friendly, and professional manner Research and resolve inquiries to ensure ...
- 11 Days Ago
Digital Marketing Customer Success Associate
- OutReach Frog
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Tampa, FL
FULL_TIME
- Are you a guru who prides itself on reeling new clients in with innovative strategies and persuasive language? Do you enjoy working in a role that involves interacting with clients from a wide range o...
- 19 Days Ago
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Customer Success Associate (Technical Product Solutions)
- HPS, Inc.
-
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Customer Success Associate - Supply Chain
- Alarm.com
-
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Customer Success Associate
- O'Neil Digital Solutions
-
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- 6/8/2024 12:00:00 AM
Customer Success Associate II
- Bunzl
-
Glendale, CA
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- Winnow
-
Chicago, IL
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- 6/7/2024 12:00:00 AM
About Florida
Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$53,599 to $68,557
Most Popular Cities in Florida for Customer Success Associate Jobs
What does a Customer Success Associate do?
Customer Success Associate
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022