Customer Success Associate jobs in Oklahoma
Recently Added Customer Success Associate jobs
Customer Success Manager Americas
- Canonical
-
Cleveland, OK
FULL_TIME
-
The role of a Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and committing to providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications. In order to provide the appropriate level of focus for each and every customer, CSMs are specialized in the following segments:- Mass - SMEs or large businesses starting their journey with Canonical
- Focus - Large businesses with established ARR
- Step Growth - a selection of high potential customers
Location: This role will be based remotely in the Americas region or APAC region.
What your day will look like- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
- Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
- Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
- Supporting customers through reactive ticket requests.
- Create campaigns targeting multiple customers through digital touch-points and activities.
The ideal candidate would display impeccable customer facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
- Excellent presentation skills with the ability to guide a conversation about complex softwares.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player capable of interacting with all departments and at all levels both internally and externally.
- Knowledge of agile methodologies.
- Experience with Salesforce, Jira and CRMs
- Fluency in a language other than English
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.- Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
- Just Posted
Customer Success Manager
- ABC Legal Services
-
Oklahoma, OK
FULL_TIME
- Job description: Docketly is a growing SaaS company in Longmont, Colorado. An appearance counsel provider for the legal industry, we find attorneys to stand-in on short, procedural hearings. We are lo...
- 10 Days Ago
Customer Success Specialist
- AEM-OR
-
Norman, OK
FULL_TIME
- DescriptionAEM (Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring and intelligence solutions. We aim to be the world’s essen...
- 11 Days Ago
Manager, Customer Success
- Humana
-
UNKNOWN, OK
FULL_TIME
- Become a part of our caring community and help us put health first The Manager, Customer Success is responsible for member retention through active engagement with high-risk members. The Manager, Cust...
- 18 Days Ago
Customer Success Agent
- Humana
-
UNKNOWN, OK
FULL_TIME
- Become a part of our caring community and help us put health first The Customer Success Agent is responsible for member retention through active engagement with high-risk members. The Customer Success...
- 18 Days Ago
Customer Success Agent, Oklahoma
- Coast to Coast Motors
-
Oklahoma, OK
FULL_TIME
- Position Customer Success Agent Reports To The Customer Success Agent will report to Ride Room Manager. Job Overview Customer Success Agent will assist potential guest on the phone to complete our onl...
- 1 Month Ago
Customer Success Associate jobs at Popular Companies
Customer Success Associate
- TMG
-
San Jose, CA
- Job Description Job Description Are you someone who is looking for a fresh start? A new challenge? An opportunity to lea...
- 6/11/2024 12:00:00 AM
Customer Success Associate
- All Building Cleaning Corp
-
Miami, FL
- Were seeking a positive, personable customer success representative for a rewarding career opportunity! Youll connect wi...
- 6/11/2024 12:00:00 AM
Customer Success Associate
- YCharts
-
Chicago, IL
- Position: Customer Success Associate Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) In Office Requiremen...
- 6/10/2024 12:00:00 AM
Customer Success Associate, Retail & Hospitality
- Attensi
-
Boston, MA
- 👋 We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception i...
- 6/10/2024 12:00:00 AM
Customer Success Associate I
- Bunzl Plc.
-
Glendale, CA
- The Customer Success Associate I is responsible for delivering optimum service and a positive customer experience. The A...
- 6/9/2024 12:00:00 AM
Customer Success Associate (Technical Product Solutions)
- HPS, Inc.
-
West Deptford, NJ
- HPS, Inc., The Company: HPS, Inc., a leader in seal design and supply, is seeking a mid-level Customer Success Associate...
- 6/9/2024 12:00:00 AM
Customer Success Associate
- O'Neil Digital Solutions
-
Los Angeles, CA
- Job Description Job Description SUMMARY The Customer Success Associate's priority is to support the day-to-day managemen...
- 6/8/2024 12:00:00 AM
Customer Success Associate - Supply Chain
- Alarm.com
-
Vienna, VA
- POSITION OVERVIEW A rapidly growing, entrepreneurial technology company, Alarm.com is seeking a Customer Success Associa...
- 6/8/2024 12:00:00 AM
About Oklahoma
Oklahoma is the 20th-largest state in the United States, covering an area of 69,899 square miles (181,040 km2), with 68,595 square miles (177,660 km2) of land and 1,304 square miles (3,380 km2) of water. It lies partly in the Great Plains near the geographical center of the 48 contiguous states. It is bounded on the east by Arkansas and Missouri, on the north by Kansas, on the northwest by Colorado, on the far west by New Mexico, and on the south and near-west by Texas. Much of its border with Texas lies along the Southern Oklahoma Aulacogen, a failed continental rift. The geologic figure defi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$52,189 to $66,753
Most Popular Cities in Oklahoma for Customer Success Associate Jobs
What does a Customer Success Associate do?
Customer Success Associate
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022