Customer Success Associate jobs in South Dakota
Recently Added Customer Success Associate jobs
Customer Success Specialist
- Forge
-
Sioux Falls, SD
FULL_TIME
-
At Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to planet-saving, plant-based nutrition and more.
Our mission is to empower more people to exercise ownership in the world's leading private companies via a world-class technology platform with access to the largest network of buyers and sellers in the world. With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge's goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible and seamless for companies, their employees and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth.
Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and it is building a growing network effect with defensible competitive advantages. The Forge marketplace has over 440,000 registered users and private shares have traded in more than 500 companies since inception, representing over $12 billion in volume across over 21,000 transactions.
Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams and innovators in this way. You can learn more about Forge in the following video: "The private market future starts now".
Customer Success Specialist at Forge Trust:
Are you passionate about helping customers achieve understanding for managing their self-directed retirement account?
Do you want to work for a company that offers innovative options, exceptional service, and unparalleled expertise in self-directed retirement accounts?
Do you enjoy working from home, having weekends and bank holidays off, and getting paid well for your skills and experience?
If you answered yes to these questions, then you might be the perfect fit for our Customer Success Specialist role at Forge Trust!
Forge Trust is a leading provider of self-directed retirement accounts that empower investors to diversify their portfolios with alternative assets. Our mission is to help our clients achieve their financial goals by offering them innovative options, exceptional service, and unparalleled expertise.
What you'll do:
As a Customer Success Specialist, you will be the first point of contact for our clients and the voice of our customer in every interaction. You will:- Use chats, phone calls, and emails to listen, teach, problem solve and provide proactive recommendations to our clients.
- Build trust and rapport with customers, educate them on the features and benefits of our products and services, and provide potential solutions to complex situations.
- Guide them through each inquiry from start to finish.
- Collaborate with other teams to ensure customer satisfaction and retention.
To succeed in this role, you will need:- A high school diploma or equivalent and 2 years of customer service experience.
- Proven customer support experience or experience as a Customer Success Professional.
- Strong verbal and written communication skills as well as excellent phone etiquette.
- Familiarity with Microsoft Office.
- Customer orientation and ability to adapt/respond to different types of clients.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong organizational and time management skills.
- Ability to solve complex problems from start to finish.
- Independent thinking skills while working with customers and team members.
- A bachelor's degree or equivalent experience in related fields is preferred but not required.
At Forge Trust, we value our employees as much as our customers. We offer:- Remote Work Environment: You can work from the comfort of your own home if you have a reliable internet connection and a quiet, secure environment.
- Career growth: You will have opportunities to learn new skills, take on new challenges, and advance your career within the company.
- Competitive compensation: You will receive an hourly wage that reflects your skills and experience and is above the industry average.
- Benefits package: You will enjoy health insurance, retirement plan, paid time off, employee discounts, and more.
- Fun culture: You will work with a team of passionate, friendly, and supportive colleagues who share your values and vision.
- This position is based out of Sioux Falls, SD and is fully remote anywhere in South Dakota.
- Monday – Friday - Hours 10:30 am to 7:00 pm
- Full Benefits include Medical, Dental, Vision, Life, Disability and 401(k) plan.
- Fully Remote!
- $20 hr. based on experience.
- Internet stipend available.
- Must be able to sit and/or stand for long periods of time while working
Forge implements a mandatory COVID-19 Vaccination Policy, which applies to all employees. All employees covered by this policy are required to be fully vaccinated as a term and condition of employment at Forge. Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. Employees must provide truthful and accurate information about their COVID-19 vaccination status, and, if applicable, their testing results as of the first date of their employment.
Employees may request an exception from this mandatory vaccination policy if the vaccine is medically contraindicated for them or medical necessity requires a delay in vaccination. Employees also may be legally entitled to a reasonable accommodation if they cannot be vaccinated because of a disability, or if the provisions in this policy for vaccination conflict with a sincerely held religious belief, practice, or observance. All such requests will be handled in accordance with applicable laws and regulations.
Forge is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - 2 Days Ago
Manager, Customer Success
- Humana
-
UNKNOWN, SD
FULL_TIME
- Become a part of our caring community and help us put health first The Manager, Customer Success is responsible for member retention through active engagement with high-risk members. The Manager, Cust...
- 9 Days Ago
Customer Success Support Representative
- Prospera
-
Huron, SD
FULL_TIME
- Prospera is hiring a talented Customer Success Support Representative. As a Customer Success Support Representative, you will be responsible for the support of the technology product portfolio for exi...
- 12 Days Ago
Customer Success Specialist
- Forge Global
-
Sioux Falls, SD
FULL_TIME
- Customer Success Specialist at Forge Trust: Are you passionate about helping customers achieve understanding for managing their self-directed retirement account? Do you want to work for a company that...
- 16 Days Ago
Customer Success Specialist (FULLY REMOTE IN SOUTH DAKOTA)
- Forge
-
Sioux Falls, SD
FULL_TIME
- Customer Success Specialist at Forge Trust: THIS ROLE IS ONLY HIRING THOSE WHO LIVE IN SOUTH DAKOTA. IF YOU LIVE OUTSIDE OF SOUTH DAKOTA, PLEASE DO NOT APPLY. Are you passionate about helping customer...
- 24 Days Ago
Client Success Associate (Entry level, Remote)
- INFUSE
-
Sioux Falls, SD
FULL_TIME
- The Client Success is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receiv...
- 21 Days Ago
Customer Success Associate jobs at Popular Companies
Customer Success Associate
- Willow
-
Boston, MA
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Customer Success Associate II
- Bunzl
-
Glendale, CA
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Customer Success Associate (Utilities - Remote)
- Money Fit by DRS
-
Los Altos, CA
- Customer Success Associate The Company Youll Join At Bidgely (which means "electricity" in Hindi), we work to accelerate...
- 6/2/2024 12:00:00 AM
Customer Success Associate
- YCharts
-
Chicago, IL
- Position: Customer Success Associate Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) In Office Requiremen...
- 5/31/2024 12:00:00 AM
Customer Success Associate, Retail & Hospitality
- Attensi
-
Boston, MA
- 👋 We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception i...
- 5/31/2024 12:00:00 AM
Customer Success Associate (Technical Product Solutions)
- HPS, Inc.
-
West Deptford, NJ
- HPS, Inc., The Company: HPS, Inc., a leader in seal design and supply, is seeking a mid-level Customer Success Associate...
- 5/30/2024 12:00:00 AM
Customer Success Associate
- O'Neil Digital Solutions
-
Los Angeles, CA
- Job Description Job Description SUMMARY The Customer Success Associate's priority is to support the day-to-day managemen...
- 5/29/2024 12:00:00 AM
Healthcare Payments - Customer Success Associate
- JPMorgan Chase & Co.
-
Philadelphia, PA
- Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled cus...
- 5/29/2024 12:00:00 AM
About South Dakota
South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$50,605 to $64,731
Most Popular Cities in South Dakota for Customer Success Associate Jobs
What does a Customer Success Associate do?
Customer Success Associate
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022