Customer Success Coordinator jobs in Maryland
Recently Added Customer Success Coordinator jobs
Regional Customer Success Coordinator
- Mitsubishi Heavy Industries America, Inc.
-
Hunt Valley, MD
FULL_TIME
-
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Regional Customer Success Coordinator to join our team. This is a hybrid opportunity at our Hunt Valley, MD location.
ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense, and space systems sectors.Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.
SCOPE:Through the years and continuing through today, Mitsubishi Heavy Industries America Corrugating Machinery Division (CMD) serves the growing, dynamic packaging industry with leading edge equipment systems, sales, parts, technical and field support, making it one of the most respected suppliers to converters in North and Central America.
The Regional Customer Success Coordinator’s focus is to develop and maintain customer relations within the Corrugating Machinery Division by coordinating with internal departments, ensuring excellent communication and positive customer interactions. This role is responsible for analyzing customer feedback and translating it to actionable items to increase customer satisfaction for their assigned regions.
The ideal candidate should possess a keen attention to detail and take a proactive approach to customer assistance, aiming to deliver exceptional customer experiences.
JOB RESPONSIBILITIES- Coordinate, confirm, and attend service visit exit meetings to provide support to Field Service Engineers (FSE) and customers.
- Follow up post service visit to ensure our customers receive service reports and all quotations recommended during the visit.
- Coordinate schedules with customer service teams to maintain accurate schedule and workflow.
- Coordinate follow-up for any service contract.
- Coordinate follow up on rebuild quotations and the customer call log.
- Gather and analyze customer feedback and work internally to address their concerns to improve customer service.
- Supports the implementation of programs, policies, and services provided as the customer’s first line of contact.
- Recognizes trends of unusual events, consistent problem areas, and/or issues affecting customers and engages the appropriate support to resolve the issue.
- Manage daily service requests.
- Provide excellent customer service including answering customer inquiries in a timely manner and responding to client feedback.
- Respond to customer emails, letters, and phone calls in a timely and professional manner.
- Follows up with stakeholders and communicates effectively to meet their needs.
- Assist the Business Development Manager as directed.
QUALIFICATIONS & SKILLS- Education Requirement: High School Diploma/GED or equivalent combination of education & experience
- Experience: At least 2 years of related customer service experience
- Any special skills/training/certifications:
- Excellent problem-solving skills. Seeks to understand concerns and issues and demonstrates resourcefulness to problem solve and ensure resolution of issue.
- Attention to detail
- Ability to work in fast paced changing environment
- Exceptional organizational skills
- Word/Excel spreadsheet competence
- SAP experience and/or equivalent systems
- Excellent customer service skills
WORKING CONDITIONS:- Occasional overtime during the week/ weekend may be required.
- Travel %: Up to 10%
- Weekend/late night work if applicable: May be required.
- Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Why Should You Apply?- Excellent Benefits (Medical, Dental, Vision & 401K Matching)
- Excellent growth and advancement opportunities
- Paid vacation, sick time and 15 holidays
- Committed to quality products and services.
- Great working environment and culture
MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.
#LI-Hybrid - 21 Days Ago
Salon Coordinator
- Sport Clips - Coordinator - MD120
-
Eldersburg, MD
FULL_TIME
- Calling all future professionals! We are looking for cosmetology students! Learn the Salon Industry while you are in school. Sport Clips is seeking a dynamic and enthusiastic Salon Coordinator to join...
- 11 Days Ago
Customer Success Manager (Hospitality)
- Kalibri Labs
-
Baltimore, MD
FULL_TIME
- At Kalibri Labs, we are helping to redefine and rebuild the way performance metrics are viewed in the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepren...
- 1 Day Ago
Customer Success and Event Specialist
- Made Plus
-
Annapolis, MD
FULL_TIME
- We are seeking a dynamic and customer-centric individual to join our team as a Customer Success & Event Specialist. This role will play a key part in ensuring exceptional customer experiences, managin...
- 24 Days Ago
Director of Customer Success
- Turning Point Global Solutions
-
Rockville, MD
FULL_TIME
- We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing sp...
- 28 Days Ago
Customer Success Analyst
- Think Consulting
-
Baltimore, MD
FULL_TIME
- The Customer Success Analyst will be responsible for collaborating, scheduling, and monitoring customers that participate simultaneously in a wide array of programs to help maximize customer revenue w...
- 2 Days Ago
Customer Success Coordinator jobs at Popular Companies
Customer Success Coordinator
- Pepine Realty
-
Gainesville, FL
- Description Join Our Team as an On-Site Client Success Coordinator! Are you a dynamic and detail-oriented individual rea...
- 6/2/2024 12:00:00 AM
Customer Success Coordinator
- Insight Global
-
Denver, CO
- Position: Customer Success Coordinator Location: Denver, CO Duration: 6 Months Contract-To-Hire Salary range: $40,000-45...
- 5/31/2024 12:00:00 AM
Customer Success Coordinator
- Veracity Research Co LLC
-
Denton, TX
- VRC Investigations is currently expanding our Customer Success Unit. Veracity Research Co. Investigations (VRC) is one o...
- 5/31/2024 12:00:00 AM
Customer Success Coordinator
- Tiqets
-
Philadelphia, PA
- Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Customer Success Coordinator ...
- 5/30/2024 12:00:00 AM
Customer Success Coordinator
- Fire Equipment Inc
-
Medford, MA
- Job description Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire p...
- 5/30/2024 12:00:00 AM
Customer Success Representative - Living Environments
- Kipsu
-
Minneapolis, MN
- Customer Success Representative - Living Environments Kipsu is designed for service teams to connect in-the-moment with ...
- 5/30/2024 12:00:00 AM
Customer Success Coordinator
- SBLI
-
Woburn, MA
- SBLI’s Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous respons...
- 5/29/2024 12:00:00 AM
Regional Customer Success Coordinator
- Mitsubishi Heavy Industries
-
Hunt Valley, MD
- Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Regional Customer Success Coordinator to join our team...
- 5/29/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$39,675 to $50,878
Most Popular Cities in Maryland for Customer Success Coordinator Jobs
What does a Customer Success Coordinator do?
Customer Success Coordinator
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021