Customer Success Coordinator jobs in Tennessee
Recently Added Customer Success Coordinator jobs
Customer Success Coordinator 1
- Please and Thank You
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Nashville, TN
FULL_TIME
-
About the JobJob Title: Customer Success Coordinator 1
Job Type: Full-Time
Location: Nashville, TN
Company Info: Please & Thank You is a collective of individuals specializing in touring, experiential events, brand partnerships, digital development, commerce, and logistics. We combine market-specific technology, years of experience, and world-class partners to provide a suite of services that helps to power touring experiences & web presence for some of the largest artists in the world. Learn more at please.co.
Role Summary & Responsibilities: As a team member, you'll work with a friendly group of people and spend your workday live chatting with fans. We're looking for someone with a helpful disposition, strong listening skills, and high-level cognitive skills to understand and address our fan's problems.Does this sound like you? Here are the full details of what you will do:- Take calls, answer support tickets and chats
- Read and respond to P&TY email and other communication channels
- Stay in touch with the P&TY team via Slack
- Be generally enthusiastic about and familiar with what our music clients are doing
- Be flexible with scheduling (extended or changed hours for specific pre-sales are mandatory)
Prerequisites:- High school diploma or GED
- 1-2 years of customer service experience
- Reliable transportation to and from the office
Required Skills:- Provide exceptional customer service and professionalism when interacting with customers and peers
- Serve customers by responding to inquiries and issues via various forms of communication, including email, text, live chat, and phone
- Investigate and resolve specific issues related to customers; identify and escalate priority issues; and route issues to the appropriate resource
- Work with the support team to identify specific needs and expectations
- Assist in general support tasks as needed by the supervisor
- Maintain continuous knowledge of events and products being offered by our company
- Strong writing skills
- Ability to work independently
- Ability to handle occasional customer challenges with grace and patience
- Strong problem-solving skills and attention to detail
- Other duties as assigned
Preferred Skills:- Experience working with Gorgias
- Experience with Google suite (Email, Drive, etc.)
- Proficient knowledge of Excel
- Experience working with Tailored Mail
Benefits:- $18-$19 an hour
- Health, Dental and Vision Benefits
- 401K Matching
- PTO
About Please and Thank YouThe conduit between artist and fan. We are a collective of individuals that specialize in touring, experiential events, sponsorship, website development, subscription-based commerce and logistics. Together, we’ve combined market-specific technology, years of experience and world-class partners to provide a suite of services that helps to power some of the largest artists in the world. We’re forever grateful for this. That's why we're called “Please and Thank You”. - 7 Days Ago
Sr. Customer Success Manager
- Ncontracts
-
Brentwood, TN
FULL_TIME
- Sr. Customer Success ManagerRemote | Client Services | Full-TimeWho We AreNcontracts provides comprehensive vendor, compliance, risk management, and lending compliance solutions to a rapidly expanding...
- 1 Day Ago
Customer Success Specialist
- My Senior Health Plan
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Brentwood, TN
FULL_TIME
- Job TypeFull-timeDescriptionAVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every d...
- 1 Day Ago
Customer Success Manager
- CyberMaxx
-
Brentwood, TN
FULL_TIME
- DescriptionWe are looking for a technically proficient and proactive Customer Success Manager with a strong drive for results. A CSM will be a key advocate for our customers, ensuring they derive maxi...
- 7 Days Ago
Customer Success Specialist
- Financial Grade Senior Consultants
-
Brentwood, TN
FULL_TIME
- Job TypeFull-timeDescriptionAVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every d...
- 7 Days Ago
Director of Customer Success
- Builder Lead Converter
-
Antioch, TN
FULL_TIME
- Builder Lead ConverterDirector of Customer SuccessBuilder Lead Converter, a leading Software With a Service (SwaS) company specializing in home builder lead generation and sales, is seeking a talented...
- 8 Days Ago
Customer Success Coordinator jobs at Popular Companies
Customer Success Coordinator
- Pepine Realty
-
Gainesville, FL
- Description Join Our Team as an On-Site Client Success Coordinator! Are you a dynamic and detail-oriented individual rea...
- 6/2/2024 12:00:00 AM
Customer Success Coordinator
- Insight Global
-
Denver, CO
- Position: Customer Success Coordinator Location: Denver, CO Duration: 6 Months Contract-To-Hire Salary range: $40,000-45...
- 5/31/2024 12:00:00 AM
Customer Success Coordinator
- Veracity Research Co LLC
-
Denton, TX
- VRC Investigations is currently expanding our Customer Success Unit. Veracity Research Co. Investigations (VRC) is one o...
- 5/31/2024 12:00:00 AM
Customer Success Coordinator
- Tiqets
-
Philadelphia, PA
- Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Customer Success Coordinator ...
- 5/30/2024 12:00:00 AM
Customer Success Coordinator
- Fire Equipment Inc
-
Medford, MA
- Job description Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire p...
- 5/30/2024 12:00:00 AM
Customer Success Representative - Living Environments
- Kipsu
-
Minneapolis, MN
- Customer Success Representative - Living Environments Kipsu is designed for service teams to connect in-the-moment with ...
- 5/30/2024 12:00:00 AM
Customer Success Coordinator
- SBLI
-
Woburn, MA
- SBLI’s Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous respons...
- 5/29/2024 12:00:00 AM
Regional Customer Success Coordinator
- Mitsubishi Heavy Industries
-
Hunt Valley, MD
- Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Regional Customer Success Coordinator to join our team...
- 5/29/2024 12:00:00 AM
About Tennessee
Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River.
The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$35,634 to $45,697
Most Popular Cities in Tennessee for Customer Success Coordinator Jobs
What does a Customer Success Coordinator do?
Customer Success Coordinator
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021