The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
POSITION:
Customer Success Manager
COMPANY:
Will Power Ventures
DEPARTMENT:
CT SEO Pro
STATUS:
Full-time/Contractor
LOCATION:
Hybrid Remote position
CT SEO Pro is looking for an Customer Success Manager to join our Web Design, SEO & SaaS focused business. CT SEO Pro specifically helps local businesses in Connecticut and specifically home service contractors nationwide generate more reviews, leads and customers with our proven Local Logic Framework that includes a website directly integrated with our app. The business operates on a SaaS subscription model.
The LeadwiseAI app is built on the HighLevel platform that is used by more than 12,000 marketing agency owners. HighLevel is an all-in-one sales and marketing platform with functionality that includes: CRM, 2-way Business Texting, Missed Call Text Back, Review Generation, Email Marketing, Text Marketing, Automation Campaigns, Outbound Calling, Call Tracking, Call Recording, Pay Per Lead Portal, Form Builder, Funnel Builder, Website Builder (but wordpress is better), Online Scheduling, Reporting, Webhooks, Social Posting and more! This system is being integrated with AI and new features are being added consistently. This is an exciting time to be in SaaS and digital media!
OVERVIEW OF THE POSITION
The Customer Success Manager is responsible for doing what we said we're going to do in the sales call. We have a proven framework for local businesses to generate new leads, jobs and customers.
Your job is to successfully install our proven two tool system into a local business.
This includes:
This position includes paid training. Expect to be hands on with clients in 2 weeks.
Base Bonus Plan:
$75/ day base pay
Cash Bonuses for: Bonuses GBP Verification, client activations, accounts receivable
20% Cash on Close for new clients or upsells on current clients. (this optional - you're main role is customer success)
Base pay increases as the number of customer's successfully managed increases through a milestone system.
Flexibility to set your own schedule, but you will need to be available to answer messages & inbound calls.
1-2 Weeks of paid training depending on previous experience.
RESPONSIBILITIES
Install
QUALIFICATIONS:
ABOUT WILL POWER VENTURES
We do great work here. We have a real opportunity to help every day business owners build a lead generating machine with a combination of conversion-minded websites, SEO, marketing and software. We’re on a mission to help the business owners we serve grow a profitable business online without compromising the things that matter most - family, fun and a great lifestyle.
Getting Great Business Owners to the Top of Google Since 2016'
Will Power Ventures is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status or any other protected status in accordance with applicable law.
Job Types: Full-time, Part-time
Pay: From $77.00 per day
Expected hours: 20 – 30 per week
Benefits:
Schedule:
Work Location: In person