The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Youreka enables amazing and immersive mobile experiences for field technicians and deskless workers. Youreka simplifies complex data capture, guidance through complex procedures, and elevates workers with embedded artificial intelligence. We empower business users with easy to use, drag and drop tools for configuring best in class mobile experiences.
What you will do
The Sr CSM will be focused on our clients realizing the value of our product and service and building a network of referenceable clients. This key resource will provide world class engagement that will drive retention and revenue growth.
The Sr CSM owns the relationship with the client throughout their journey with Youreka. As the main point of contact, the Sr CSM will coordinate and facilitate resources to address client needs/requests. They will also leverage their expertise and orchestrate our team to be efficient and effective with resolution/answers or timelines for resolution.
Key responsibilities:
About You:
Location
Our team fully accommodates remote work so there are no specific location requirements for this role. Our heaviest concentration of team members is in the Maryland/D.C. area, the majority of collaboration happens during east coast hours.
About Youreka
Youreka is a leading Salesforce ISV partner. Youreka is built on the Salesforce platform and is in the top 2% of all Salesforce AppExchange applications! This is your chance to be part of one of the fastest growing applications in the Salesforce ecosystems!
We have
Youreka Labs is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.