Desktop Publishing Operator utilizes desktop publishing tools, equipment, and software packages to create and produce a variety of high quality communication materials that incorporate text and graphic images. Designs page layouts, charts, graphs, and computer graphics. Being a Desktop Publishing Operator selects, imports, and edits graphic images used to enhance the impact of the materials. May require an associate degree. Additionally, Desktop Publishing Operator typically reports to a supervisor or manager. The Desktop Publishing Operator works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Springfield, NE
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities:
· Monitor ticket queue and assign to appropriate resource for troubleshooting and resolution.
· Responsible for the allocation of incident tickets as well as facilitation of resource allocation based on tech workloads.
· Monitor ticket queues to ensure SLAs are maintained.
· Validate customer and user asset information.
· Select and populate appropriate ticket information.
· Review tickets to ensure they’re accurately coded within scope of VITA contract.
· Engage with Stakeholders to ensure out of scope tickets are assigned to correct teams.
· Ensure child tickets are related to the parent ticket where applicable.
· Monitor tickets that cross organizational boundaries to ensure customer satisfaction.
· Prepare daily reports on incidents/problem ticket status.
· Prepare summary report on all major incidents occurring on shift Assign tickets to internal teams to ensure SLA targets are met.
· Perform quality control and reconciliations to ensure all actions are properly recorded.
Qualifications:
· 3 or more years of experience with Desktop Support and Microsoft Office including Excel, Word.
· Experience with ticketing systems such as Service Now and Remedy.
· Experience working with Microsoft SharePoint to post and retrieve documents.