EMT/Paramedic Supervisor supervises emergency medical staff consisting of EMTs, paramedics, and drivers. Administers the staff work schedule to ensure adequate coverage. Being an EMT/Paramedic Supervisor coordinates required training and development activities. Maintains activity logs and prepares required reports. Additionally, EMT/Paramedic Supervisor may require registry in NREMT. Requires a high school diploma or equivalent. Requires Cardiopulmonary Resuscitation (CPR). Requires Emergency Medical Technician (EMT) - Basic. Typically reports to a manager. The EMT/Paramedic Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an EMT/Paramedic Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Summary of Position
The Supervisor provides leadership and direction to a team of Customer Service Representatives (CSR) by providing daily supervision, training, and work direction to staff. The Supervisor ensures Contract performance and customer satisfaction goals are met and inquiries and referrals are resolved timely and accurately. Further responsibilities including conducting ongoing training and evaluating individual performance of CSRs.
Essential Job Requirements
Required Experience
Required Education
Associate Degree or equivalent work experience in a related field is preferred