Energy Dispatch Supervisor supervises the operations and activities of an energy dispatch control room. Oversees the work of dispatchers and ensures compliance with company policies, practices, and procedures. Being an Energy Dispatch Supervisor requires at least an associate degree. Typically reports to a manager/head of unit. The Energy Dispatch Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Energy Dispatch Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
• Administrative Support: Assist the Dispatch Manager in administrative tasks, ensuring that attendance and performance goals are met and scheduling requirements are efficiently managed.
• Performance Monitoring: Monitor the performance of dispatchers, working closely with the Lead Dispatchers to identify and address any performance issues, ensuring compliance with MBTA policies and procedures.
• Staff Development and Promotion: Contribute to the training, coaching, and supervision of dispatchers, fostering a positive working environment and ensuring that best practices in customer service and leadership are upheld. Implement corrective actions to address performance issues and ensure adherence to standards. Play a vital role in the promotion process, providing recommendations to senior management.
• Communication and Conflict Resolution: Maintain regular communication with the Dispatch Manager and the Lead Dispatcher, ensuring alignment in dispatch operations and addressing immediate customer-facing issues. Act as a mediator in minor employee disagreements, using active listening skills to understand and resolve conflicts.
• Scheduling Oversight: Assist in managing dispatcher schedules, ensuring adequate staffing levels and schedule adherence while maintaining a commitment to high-quality service.
• Quality Assurance: Support the Dispatch Department in assuring the quality of dispatch operations, including monitoring and coaching dispatchers to resolve performance issues.
• Backup Support: Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities.
• Continuous Improvement: Contribute to ongoing efforts to optimize dispatch operations, enhance service quality, and ensure compliance with relevant regulations and standards.
• Meeting Participation: Attend periodic meetings with stakeholders, representing the dispatch team and potentially taking the lead on meetings in the absence of the Dispatch and Scheduling Manager.
• Issue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to the Dispatch Manager or appropriate parties, ensuring timely resolution and minimizing impact on service quality. Report any violations of company policies to HR for investigation.
• Cross-departmental support: Assist other departments within TRAC as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.
· Experience, Skills, and Knowledge Preferred:
· Minimum of 2 years of experience in dispatch, with a preference for experience in an administrative or supervisory role.
· Strong administrative, organizational, conflict resolution, and communication skills.
· Ability to work closely with and support the Lead Dispatcher in day-to-day operations.
· Proficiency in Microsoft Office and familiarity with paratransit scheduling software.
· Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus.
A high school diploma or equivalent, such as GED, required.
Pre-Employment Requirements:
Must submit to drug testing and a background check
Physical Requirements:
Must be able to work shifts or flexible work schedules as needed.
100% of work is accomplished indoors and in air conditioned or well ventilated facilities
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check