Enrollment & Billing Manager jobs in Washington

Starting salary for this position is: $67,278 (Annually). 

The salary range represents the earning potential for this position, through training, evaluations and years spent working in the position.

Community Colleges of Spokane (CCS) District Equity Statement  

CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience. 

Spokane Falls Community College (SFCC) is a beautiful campus located in the inland Pacific Northwest, on the ancestral home of the Spokane Tribe, near the Spokane River. Our campus is not far from the urban center of Spokane, a mid-sized city with a high quality of life and quick access to the outdoors. See our website for more information about living and working in Spokane.

SFCC is one of two accredited community colleges that comprise the Community Colleges of Spokane (CCS). Serving about 6,000 students, SFCC endeavors to be an educational leader and a responsive partner with the community and region, offering access to relevant programs of the highest quality. We offer a large liberal arts/transfer program (approximately 75% of total enrollment) as well as state-of-the-art professional technical programs (about 25%). In addition to serving the urban and suburban population in greater Spokane, CCS provides educational services to rural communities throughout a 12,302 square mile region in Eastern Washington. This region includes all of Spokane, Stevens, Whitman, Ferry, and Pend Oreille Counties as well as portions of Lincoln County.  

SFCC’s mission is to provide all students with an excellent education that transforms lives and expands their opportunities.

Please be aware that this recruitment closes at 4:00 p.m. PST. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

The Community Colleges of Spokane is seeking a highly motivated and qualified individual for the position of Associate Registrar in the SFCC Admissions and Registration Division. 

• Manage the day-to-day operation for enrollment and credential evaluation. Responsibilities include but are not limited to: transcript evaluations and requests, grading, graduation requirement evaluations, awarding degrees and certificates, academic advisement report maintenance, dropping for non-payment, reporting to the National Student Clearinghouse, registration appointments, academic standing, and academic credit for prior learning applications. * 
• Supervise classified, part-time hourly, and work-study students (train, schedule, evaluate, discipline, and respond to grievances). Adhere to classified contracts and all district rules and regulations ensuring efficient operations. *
• Inform and educate staff about behavior and performance expectations, provide timely and accurate feedback regarding performance, and ensure performance and behavioral problems are corrected promptly and effectively. *
• Manage department policies and procedural standards, providing an integrated, consistent, inclusive, and equitable approach to student enrollment and evaluation needs. Strive to ensure all staff provide excellent service to students and colleagues. *
• Participate in the review of existing and new policies and procedures to facilitate the seamless implementation of new products, technologies, and services within the department. Proactively provide leadership and train staff on new system functionality, tools, and processes as needed. *
• Answer questions, perform research, and troubleshoot issues for staff, students, faculty, and the public. *
• Support the Director of Admissions and Registration to ensure the integrity of academic procedures, data, and records by utilizing complex technologies such as PeopleSoft student management system, customer relationship management software (CRM), document imaging, and sophisticated report and query writing tools. *
• Monitor, document, and follow up on errors showing in the quarterly Quality Assurance Reporting System (QARS). 
• Manage the development of a quarterly production schedule for critical department tasks and deadlines, collaborating with other departments such as Financial Aid to ensure alignment. 
• Understand, implement, and assist in training staff to ensure compliance with FERPA regulations. *
• Work closely with department leadership and staff to ensure SFCC is meeting requirements and expectations and is prepared for PeopleSoft updates and configuration changes. *
• Perform special assignments and related duties as directed by the Director of Admissions and Registration, such as researching student appeal requests. *
• Participate in meetings and committees as requested. *
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the CCS strategic plan, and perform other duties as assigned. *

• Manages Complexity
• Decision Quality
• Action Oriented
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Persuades
• Courage
• Instills Trust
• Self-Development
• Nimble Learning

• Bachelor’s degree or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Experience supervising, training, or leading employees.
• Progressive work experience in college admissions, registration, or related department. 
• Knowledge of the internal operations and structure of a student management system (e.g., PeopleSoft, Ellucian, Jenzabar, Workday, etc.)
• Experience effectively organizing multiple work assignments involving competing priorities and producing accurate work products that meet deadlines and are high-quality. 
• Knowledge of FERPA and experience applying FERPA in a higher-education setting
• Experience with college academic regulations, procedures, and practices within a degree-granting, accredited institution. 
• Experience using Microsoft Office products, particularly Word, Excel, Outlook, and Teams.
• Excellent analytical skills that demonstrate the successful evaluation of protocols, procedures and processes and improvement plans.
• Outstanding interpersonal, verbal, and written communication skills and the proven ability to work successfully with multidisciplinary teams and diverse populations in a customer service environment.  
• Excellent customer service and conflict resolution skills, in a variety of modalities. 
• Experience working as a team member on projects and implementation of new initiatives with an emphasis on data research and analysis.
• Demonstrated commitment to fostering and supporting a teaching, learning, and working environment that honors diversity, equity, and inclusion. 

• Knowledge of SFCC/CCS educational offerings and the goals and principles of the Guided Pathways model.
• Two or more years of supervisory experience, preferably within a college setting. 
• Knowledge or experience with PeopleSoft or ctcLink.
• Experience using customer relationship management software (e.g., TargetX, Salesforce, Starfish, EAB Navigate, etc.)
• Demonstrated commitment to closing gaps in higher education created by racial, social, and economic differences. 
• Familiarity with Washington State, CCS, and SFCC policies and procedures. 

TOTAL COMPENSATION: $89,784 - $100,060.

 Total compensation is an estimate based upon adding the following amounts together:

• Base compensation $67,278  - $76,052, plus
• Current employer-paid health and related benefit contribution rates, plus
• Median retirement fund contributions. 

The actual total will vary depending upon each employee's enrollment choices.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H1-B visa.   In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  

Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.  Once an applicant is chosen for an interview, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

• Work is performed in an office environment with frequent interruptions and background noise.
• Work is sedentary.
• Work directly with students/clients.

• Contract 12-month position.
• This position is overtime eligible.
• May require local or regional travel. 
• Criminal background check is required.

• CCS online application. *
• Cover letter addressing your qualifications relevant to the responsibilities of this position. *
• Resume. *
• References – the names, addresses, and phone numbers of three professional references. *
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable for initial application, official copies must be submitted upon acceptance of job offer.