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Enrollment & Billing Representative jobs in Massachusetts

Enrollment & Billing Representative is responsible for the accurate enrollment and billing process for an insurance organization. Maintains related documents, updates corresponding records and responsible for enrollment and billing query. Being an Enrollment & Billing Representative requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Enrollment & Billing Representative possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Enrollment & Billing Representative jobs

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Enrollment Contact Representative
  • Northeastern University
  • Dedham, MA FULL_TIME
  • About The Opportunity

    The Enrollment Contact Representative serves as the front line contact (via phone) for parents and students and assists in the successful recruitment, enrollment and retention of prospective and current Northeastern students. The Enrollment Contact Representative will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students. Enrollment Contact Representative duties will include, but not be limited to, the following:

    • Assist students in successfully navigating the admissions process, with the ultimate goal of building a relationship between the students and the university.
    • Guide international students to appropriate e-forms and assist with tier 1 questions regarding immigration compliance, employment, travel, etc.
    • Advise and assist students and parents with tier 1 questions for financial aid, student account and payment options.
    • Advise students of approaching important deadlines.
    • Advise students of available Northeastern student service resources available to him/her and how to obtain these services.
    • Act as a liaison for students to those services to assure the student’s questions and concerns are being addressed
    • Maintain a knowledgebase for all area the Contact Center supports.


    This position will require excellent interpersonal and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, a self-starter attitude, ability to use critical thinking skills, organization, use professional judgement and possess technological literacy. Individuals must be willing to work in a metrics driven position.

    Minimum Qualifications

    • Minimum of Associate’s Degree or equivalent, is required.
    • Strong interpersonal, organizational, phone, and communication skills required.
    • Customer service experience is essential, previous Contact Center experience is ideal.
    • Ability to understand and effectively communicate financial and university information and policies.
    • The candidate should have experience in working with various databases and system software with the ability to troubleshoot independently.
    • A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is essential.
    • This position will require a flexible work schedule that may include some early evening hours.


    Key Responsibilities & Accountabilities

    Identify the most important job duties (maximum of 5) using no more than 3-4 concise sentences. Indicate the typical percent of time required for each job duty; the total percent of time must equal 100%. Begin with the most important duty.

    Contact Operations: Inbound & Outbound

    • Provide frontline support and maintain knowledge of multiple departments which include but are not limited to: Student Financial Services, Admissions, Office of Global Services, and the University Main Line.
    • Ascertain the level of the inquiry and make an appropriate decision as to the correct action to be taken to refer the student to the appropriate Northeastern office workflow to resolve the matter.
    • Direct a callers to appropriate information online or e-mail appropriate documents/forms. Verify receipt of documents and forms.
    • Provide support and guidance upon a student’s enrollment to assist in retention efforts and increase student success rates during the academic experience. Duties within this responsibility include:
      • Proactively reminding students of approaching important deadlines.
      • Advising students of what Northeastern resources/services are available to him/her and how to obtain said services.
      • Act as a liaison for the student to those services to assure that student’s questions and concerns are being addressed.
    • Participate in regular call out campaigns for the departments we support for both current and prospective students.

    Data and Record Management

    • Maintain accurate and clear records of student contacts in the multiple data systems utilized.
    • Provide feedback on any issues/interests that may arise during student contacts in efforts to provide continued improvement of the student experience and the programs offered.
    • Anticipate customer inquiries to better prepare timely responses/ resolutions to customer concerns.
    • Document the conversation with caller in the appropriate system for the interaction.
    • Report call trends to management on a regular basis.


    This is a hybrid position that will be based in Dedham.

    Some training will be conducted on Boston main campus.

    Position Type

    General Administration

    Additional Information

    Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

    Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
  • 7 Days Ago
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Customer Enrollment Representative
  • Business Development Firm
  • Woburn, MA FULL_TIME
  • Business runs better when a company is committed to providing its clientele with top-notch customer service, has top talent working diligently to deliver exceptional results, and wants to invest in th...
  • 11 Days Ago
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Patient Billing Representative
  • Complete Staffing Solutions
  • Fairhaven, MA FULL_TIME
  • Job DescriptionOur client is a hospital looking for Patient Billing Representatives. Minimum of 1 year of physician billing required.Shift: 8:00am-4:30pm, M-FResponsibiltiesThe appropriate billing and...
  • 5 Days Ago
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A/R Billing Representative
  • Plymouth ENT
  • Plymouth, MA FULL_TIME
  • Duties include: calling and/or checking online with insurances for claims that have been submitted to make sure they have been received, working claims that have been denied by insurances and correcti...
  • Just Posted
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Billing Account Receivable Representative
  • BEHAVIORAL HEALTH NETWORK, INC.
  • Springfield, MA FULL_TIME
  • BHN is looking for a hire of a Healthcare Billing Account Receivable Representative! Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing servic...
  • 1 Month Ago
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Patient Billing Representative
  • SkinCare Physicians, Inc.
  • Chestnut Hill, MA FULL_TIME
  • Patient Billing Representative SkinCare PhysiciansChestnut Hill, MA Full-time position; salary starting at $25/hour Join the leading experts in skin care as a dynamic Patient Billing Representative! T...
  • 19 Days Ago
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Enrollment & Billing Representative jobs at Popular Companies

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Billing Rep I
  • Dignity Health
  • Rancho Cordova, CA
  • Under the supervision of the A/ R Supervisor, the A/ R Billing Rep I is responsible for providing timely and efficient f...
  • 6/11/2024 12:00:00 AM
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Billing Rep
  • Baptist Health
  • Little Rock, AR
  • Shift: Day Working Hours: 40 hours per week Summary: First level position for Billing Rep. Performs all functions necess...
  • 6/10/2024 12:00:00 AM
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Biller/billing Rep
  • Universal Health Services
  • Las Vegas, NV
  • Responsibilities Western Region CBO The Western Region Consolidated Business Office provides business office services in...
  • 6/9/2024 12:00:00 AM
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Enrollment/Billing Representative - Remote
  • Cigna Corporation
  • Warrendale, PA
  • Follows standard operating procedures to edit, bill, and collect payment on basic outstanding claims in pursuit of reduc...
  • 6/8/2024 12:00:00 AM
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Enrollment & Billing Representative - HYBRID
  • Cigna
  • Whitestown, IN
  • This is a Hybrid role that will require on-site presence Working Hours: 8:00am - 4:30pm POSITION SUMMARY Utilizes advanc...
  • 6/7/2024 12:00:00 AM
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Billing Rep
  • CHI Mercy Health
  • Omaha, NE
  • We cannot thank our Billing Reps enough for the work they do! They are the ones that ensure charges are being processed ...
  • 6/7/2024 12:00:00 AM
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Billing Rep
  • Catholic Health Initiatives
  • Pasadena, TX
  • **Overview** CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. Wi...
  • 6/7/2024 12:00:00 AM
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Medical Billing Representative
  • NTT DATA
  • Scottsdale, AZ
  • Accounts Receivable or Medical Billing *Medicare Onsite Hours: 7am - 4pm AZ Position Summary: The Hospice/ESRD Billing R...
  • 5/24/2024 12:00:00 AM
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About Massachusetts

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enrollment & Billing Representative jobs
$37,270 to $47,372

Most Popular Cities in Massachusetts for Enrollment & Billing Representative Jobs

What does an Enrollment & Billing Representative do?

Enrollment & Billing Representative in Boca Raton, FL
Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.
February 13, 2020