Enterprise Operations Supervisor jobs in Nevada
Enterprise Operations Supervisor oversees staff in an organization's enterprise computer operations department. Monitors accessibility of applications or services. Being an Enterprise Operations Supervisor assists with the implementation and maintenance of enterprise-wide system tools and ensures scalability. Establishes IT operating policies to mitigate risk. Additionally, Enterprise Operations Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Enterprise Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Enterprise Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Enterprise Operations Supervisor jobs
Customer Care Supervisor - Enterprise
- MSC
-
Fernley, NV
FULL_TIME
-
Brief Position Summary
The Supervisor, Customer Care, Enterprise is responsible for managing a team of dedicated sales and service associates who focus their efforts on a specific account (s). In addition, the Supervisor is responsible for maintaining relationships to improve the account status with both internal and external customers.
DUTIES And RESPONSIBILITIES- Manages a dedicated team of Enterprise associates while responsible for specific Enterprise account service level goals and performance standards for their team members (multi-site) ensuring customer care activities meet or exceed contract level Service Level Agreements (SLA s).
- Recommends improvements to Enterprise account processes to maximize efficiency, productivity and overall service for the account.
- Communicates with the customer, National Account leadership to implement performance standards to meeting customer expectations.
- Works with Supply Chain to improve specialized shipping methods for dedicated accounts.
- Participates in efforts to increase revenue generation, account penetration and a reduction of credit/returns while driving business through the website and other e-procurement platforms.
- Participates with EProcurement, Accounting, Credit and the IT-B2B teams to identify and improve EDI order automation allowing MSC to improve DSO.
- Participates with current and new 3rd party purchasing portals. Trains and mentors team members on the proper implementation and usage. Works with Credit, ITB2B and Accounting teams ensuring DSO is maintained.
- Communicates regularly with ROCR s that interact with Enterprise Accounts to ensure open lines of communication.
- Travels to all National CFC locations to train, mentor and improve specific dedicated account customer care and operations knowledge.
- Participates in team/staff meetings, customer meetings, National Account Team manager meetings for the purpose of improving operational improvements.
- Investigates best practices and participates in cross-functional teams to develop and implement improved service levels within the Customer Care organization.
- Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC s vision and unity of purpose.
- Participation in special projects and performs additional duties as required
- INDICATES ESSENTIAL DUTIES
EDUCATION And EXPERIENCE- Possess a high school diploma or equivalent required.
- Perform successfully as a Customer Care Omnichannel, Digital, Enterprise or Public Sector t Representative while consistently meeting or exceeding Quality expectations for a minimum of two years is preferred.
- Perform successfully as a Customer Care Supervisor for a minimum of one year inbound/outbound call center management experience is preferred
- Knowledge of call center technology, including quality monitoring, service-based tracking(ticket), agent desktop and workforce management systems required
- Computer literacy and proficiency in word processing and spreadsheet software is required.
- Good written and verbal communications skills required.
- Problem solving, decision making, and change mgt skills balanced with solid relationship building skills
- Bilingual ability (Spanish or French) desired.
- Ability to partner within and across teams, building relationships required
- Change management skills required.
- Supervisory, motivational and leadership skills required.
- Excellent time management and organizational skills are required.
- Demonstrates acceptable proficiency in all MSC s required competencies:
- Customer Focus
- Decision Quality
- Drives Collaboration
- Develops Talent
- Communicates Effectively
- Instills Trust
- Position requires a valid state driver s license and the ability to travel 10--20% of the time is required.
- This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and/or Controlled Unclassified Information ( CUI ).
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. - Just Posted
Operations Supervisor
- JCPenney
-
Carson, NV
FULL_TIME
- Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding ...
- 2 Days Ago
Supervisor - Operations
- Wesco
-
Reno, NV
FULL_TIME
- We are looking for a well-rounded Operations Supervisor that will oversee operations including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the wareh...
- 4 Days Ago
Operations Supervisor
- Shepard
-
Las Vegas, NV
FULL_TIME
- Shepard Exposition Services is seeking an Operations Supervisor oversees local events in the branch region. They manage the planning and execution of all the activities of each assigned event. They mo...
- 5 Days Ago
Operations Supervisor
- Shepard Exposition Services
-
Las Vegas, NV
FULL_TIME
- Shepard Exposition Services is seeking an Operations Supervisor oversees local events in the branch region. They manage the planning and execution of all the activities of each assigned event. They mo...
- 5 Days Ago
Operations Supervisor
- Central Transport
-
Reno, NV
FULL_TIME
- Central Transport LLC is one of the nation’s most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retai...
- 6 Days Ago
Enterprise Operations Supervisor jobs at Popular Companies
Business Coordinator
- University of Maryland
-
College Park, MD
- Under general supervision, responsibilities include entry level professional work in a combination of business and offic...
- 6/11/2024 12:00:00 AM
Business Coordinator
- Mississippi State University (MS)
-
Starkville, MS
- Position Function: Provides administrative support in maintaining a general accounting system for a division, department...
- 6/11/2024 12:00:00 AM
Business Coordinator
- Salvation Army USA
-
Albany, NY
- Overview Through the collection and resale of gently used goods we are able to provide the financial support to assist m...
- 6/11/2024 12:00:00 AM
SALT - 1120 C Corporations, Supervisor 1
- RSM Delivery Center Private Limited (India)
-
Hyderabad, Telangana
- We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence...
- 6/11/2024 12:00:00 AM
Business Coordinator
- Find Great People | FGP
-
Greenville, SC
- We are seeking a Business Coordinator, for a financial services company, in Greenville, SC. This role is full time and o...
- 6/10/2024 12:00:00 AM
Business Coordinator
- Standard Process, Inc.
-
Palmyra, WI
- For more than90 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole foo...
- 6/10/2024 12:00:00 AM
Project Business Coordinator
- Mastech Digital
-
Temple Terrace, FL
- Title: Project Business Coordinator Location: Temple Terrace, FL ( Hybrid) Duration: 2.5 years Responsible for all admin...
- 6/10/2024 12:00:00 AM
Business Coordinator I
- Texas A&M Engineering Extension Service
-
Bryan, TX
- The Business Coordinator I, under general supervision, provides support and coordination of a variety of business activi...
- 6/10/2024 12:00:00 AM
About Nevada
Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin.
Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Operations Supervisor jobs
$85,869 to $128,764