ERP Administrator is responsible for the administration of an organization's ERP system to facilitate reliable performance, integrity, and security. Processes, validates, and maintains ERP data to ensure accurate system records. Being an ERP Administrator monitors ERP security and manages user access and permissions. Assists and supports the planning, testing, and deployment of new ERP modules, upgrades, and patches. Additionally, ERP Administrator documents ERP system processes and may conduct end-user training to promote effective use and best practices. Tracks and manages support requests to ensure timely resolution of issues or bugs. Maintains, generates, and analyses ERP reports to support organizational planning. Requires a bachelor's degree. Typically reports to a manager. The ERP Administrator occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an ERP Administrator typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
ERP International, LLC (www.erpinternational.com) is currently seeking a Full Time Tier 1 Service Desk Analyst to support our DFC CFESS technical support program. Qualified candidates are urged to apply to learn more about this great opportunity!
Culture of ERP: Fast-paced, fun, collaborative, energetic, and positive.
Be the Best! Join our exceptional team in a dynamic work environment only to discover the immense job satisfaction and pride of being an ERP Employee! Apply online today and discover more about this exceptional employment opportunity.
ERP International is honored to have been named one of The Washington Post’s 2023 Top Workplaces for the fourth year in a row!
Connect With Us! Apply online today and discover more about this exceptional employment opportunity. www.erpinternational.com
ERP Offers Employees:
* Competitive Salaries & Benefits!* Remote & Flexible Work Schedules!
* Health Advocate & Concierge Services!* Unlimited Job- Related Training & Development!
* Employee Recognition & Incentive Programs!
* Employee Appreciation & Company Sponsored Events!* Opportunity to work with leading edge technology!
* Community Outreach & Charity Work!
About ERP International, LLC: ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.
Job Specific Details and Tasks:
Required Education:
Clearance Requirements:
Standard Interview & Selection Process:
Required Experience:
Microsoft Exchange
Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)
Microsoft Distributed File System (DFS)
Enterprise Mobile Devices (i.e., Apple and Android Devices)
Mobile phone management tools (i.e., InTune)
Mobile Device startup and client configuration/Apple iPhone experinece preferred
Desktop and Tablet image development, control and deployment; tracking and deploying/troubleshooting system upgrades
Microsoft Active Directory (AD)
Microsoft Domain Name Services (DNS)
Microsoft Dynamic Host Configuration Protocol (DHCP)
Smart Card Authentication
Virtual Private Network (VPN)/WIFI support for remote and in-office clients
Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption or similar)
Enterprise Communication Services (i.e., TEAMs for Business)
Microsoft SharePoint end-users support
Microsoft Windows 10. 11
VPN and PIN Card Troubleshooting
Internet-based VOIP desk phone systems, troubleshooting and system upgrades
TEAMs-based phone systems
BitLocker or other user authentication tool
Adobe
Asset Management tools and techniques for large infrastructure environments
Secure email Transmission facility (i.e, Accellion or similar)
Outlook Email archive management
Network Printers
Microsoft Office products
Ticketing and Asset Management System (i.e., ServiceNow)
Knowledge Base resource and video guide training planning and development
Video Conferencing Support (i.e., VTC)
General Desktop and Mobile Device System Administration
Specialized agency inhouse application support and troubleshooting