Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
The District Response Manager reports directly to the Regional Response Manager with additional oversight from the Corporate Operations Manager and/or President and is part of the Field Operations Team.
The role of the District Response Manger is to oversee all functions related to emergency and non-emergency responses, and as instructed by our company Kingdom Purpose, “to care for it and maintain it.” Also, the following Core Values should be the guiding principles in all decisions, both long term and short term.
· Safety Ahead of All – nothing will ever be ahead of our employees, customers, and vendors well-being.
· Customer First – Operate our business such that employees and customers feel like family.
· Positive Attitude – In all things personally and professionally, striving to be better.
· Lead with Love – love employees and customers with the same love Christ still loves us with.
· Fiscal Responsibility – To and from both employees and customers.
The Hazmat District Response Manager oversees the planning, coordination, and execution of hazardous materials within a designated district. Responsibilities typically include developing response protocols, conducting training exercises, coordinating with the local authorities and emergency services, managing personnel and resources, ensuring compliance with safety regulations, and assessing and mitigating environmental impacts. Additionally, they may be responsible for liaising with government agencies, industry partners, and community stakeholders to enhance preparedness and response capabilities.
Job Responsibilities
· Lead, Manage, Accountability
· Be able to perform all responsibilities of a Response Technician and a District Response Manager.
· Execute all aspects of ER and Non-ER field work related to Initial Emergency Response, Remediation, Waste Packaging and Disposal, and site clean-up.
· Computer literate, to include working knowledge of Microsoft Office Suite, web-based apps, LSHR HazGen 2:15, and other computer programs such that all aspects of incident reporting are performed as needed on a regular basis per company timelines and expectations.
· Oversee the safety of all LSHR staff both during ER & Non-ER work, as well as others involved in the work provided by LSHR, such that work performance meets the standards of LSHR and the expectations of our customers.
Qualifications for District Response Manager:
· High School Diploma or equivalent experiences
· 40-Hour Hazwoper Certification
· 6-12 months Supervisory Experience within ER settings
· Current Class C Driver’s License
· General Knowledge of basic chemicals and fuels
Job Promotion or Pay Raise Considerations:
· Equipment Operating Skills for both light duty and heavy duty
· Zero driving violations for extended period (extended to mean 1 year at minimum)
· Zero disciplinary actions within company or with society law enforcement
· Firefighting or Emergency Medical training or equivalents
· Ongoing employee training and company policies/procedures
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person