Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Advanced Response Systems (ARS) is a dynamic direct marketing company whose vision is to anticipate the needs of all our clients through powerful customer service. We are looking to expand our printing department adding more Press Operators to our company. We offer a competitive earnings package and your enthusiasm and abilities will be recognized and rewarded.
Job Summary:
The Billing Specialist will perform a variety of accounting tasks to assist the Controller in day to day financial activities. Primary duties will include being responsible for Invoicing and Accounts Receivable functions for the company.
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