Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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FULL-TIME
Program Specialist - Special Operations Team
Location: Remote
As a member of the CrowdRx team, the Program Specialist on the Special Operations team serves under the Senior Coordinator, Special Operations to coordinate the planning for and delivery of on-site medical services at events like large-scale festivals, major sporting events, and more. Under general supervision, the Program Specialist will oversee various projects of a moderately complex nature or portions of a major event. They will be responsible for coordinating activities of a project team, identifying appropriate resources needed, and developing schedules to ensure the timely completion of each project.
Responsibilities:
Qualifications:
Why Choose CrowdRx? As a leader in event medical services, is one of 's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at . Learn how our are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at .
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.
Starting compensation: $62,000 - $78,000. Check out our to learn more about our benefit options.