Executive Response Specialist jobs in New York

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Program Specialist - Special Operations Team CrowdRx
  • Global Medical Response
  • New York, NY FULL_TIME
  • IMMEDIATELY HIRING!

    FULL-TIME

    Program Specialist - Special Operations Team

    Location: Remote

    As a member of the CrowdRx team, the Program Specialist on the Special Operations team serves under the Senior Coordinator, Special Operations to coordinate the planning for and delivery of on-site medical services at events like large-scale festivals, major sporting events, and more. Under general supervision, the Program Specialist will oversee various projects of a moderately complex nature or portions of a major event. They will be responsible for coordinating activities of a project team, identifying appropriate resources needed, and developing schedules to ensure the timely completion of each project.

    Responsibilities:

    • Assists with requirements definition, creating project scope and obtaining scope approval, and creating project plans, resource plans and project cost estimates.
    • Confirms that all project requests are aligned with CrowdRx and GMR goals and strategic plan.
    • Resolves ambiguities in project requirements and gains consensus from project team members.
    • Coordinates project efforts and activities to achieve agreed timelines and budgets.
    • Understands and coordinates activities with and between multiple internal departments within GMR including HR, Finance, Business development, Communications and others.
    • Job responsibilities include but not limited to:
      • Conducting project kick-off meetings
      • Defining project scope
      • Creating and maintaining project schedules and budgets
      • Communicating status, issues and risks to projects stakeholders
      • Tracking/managing projects to successful completion
      • Supporting leadership with cross-functional project teams and maintain project documentation.
      • Coordinating with local business units on projects requiring additional resources
    • Coordinates project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
    • Coordinates recruitment, contracting and/or assignment of project personnel.
    • Matches duties/responsibilities to project personnel.
    • Contributes to project status reports and keeps management, clients, and others informed of project status and related issues.
    • Confers with project personnel to provide advice and resolve problems.
    • Coordinates and responds to requests for changes from original specifications; manages and implements change control processes.
    • Assists with quality assurance and quality assurance plans.
    • Reviews and assesses vendors' proposals.
    • Works with on-site and off-site consultants.
    • Adheres to all company policies and procedures.
    • Operates with Clinical teams as needed to support project requirements.
    • Travels to support or oversee projects or large-scale operations.
    • Serves as an on-site leader at events or in a remote posture.
    • Serves as or under the Administrative / Planning Branch or Section Chief at major events.

    Qualifications:

    • High school diploma or GED required.
    • Bachelor's degree preferred.
    • Current & valid EMT/EMTP or RN certification required or prior medical training and successful completion of company sponsored program within 6 months.
    • Current & valid BLS CPR Certification required.
    • Current & valid Driver's License required.
    • 2 years experience in project management, requirements definition and/or deployment of business solutions, including demonstrated leadership skills.
    • Basic knowledge of building system solutions or business applications.
    • Collaborative, customer-focused and able to create visible value.
    • Basic knowledge of cost and budgetary controls procedures.
    • Basic knowledge of data analysis and Microsoft Excel, Google Suite and Smartsheets.
    • Demonstrated skill in the successful completion of multiple, simultaneous and rapidly emergent tasks.
    • Ability to plan for projects, including cost, personnel and equipment needs.
    • Ability to analyze operations and organize their parts into a logical system.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Effective oral, written and interpersonal communication skills.

    Why Choose CrowdRx? As a leader in event medical services, is one of 's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at . Learn how our are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at .


    EEO Statement

    Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.

    Starting compensation: $62,000 - $78,000. Check out our to learn more about our benefit options.


    EOE including Veterans and Disabled

     

  • 1 Month Ago

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Bilingual Crisis Response Specialist
  • EAC Network (formerly Education & Assistance Corp.)
  • Hempstead, NY FULL_TIME
  • Join Our Team as a Bilingual Crisis Counselor!Are you passionate about providing support to individuals and families in crisis? EAC Network is seeking Bilingual Crisis Counselors for the Project HOPE ...
  • 2 Days Ago

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Paid Search Marketing Specialist, Integrated Advertising & Media
  • Executive Alliance
  • Hauppauge, NY FULL_TIME
  • Executive Alliance is pleased to represent our client who are one of the leading digital media companies in the metropolitan New York area, located in Hauppauge, NY.They are seeking a Paid Search Mark...
  • 3 Days Ago

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Incident Response and threat intelligence specialist
  • PSEG
  • Bethpage, NY FULL_TIME
  • Requisition: 78397 PSEG Company: PSEG Long Island Salary Range: $ 101,600 - $ 160,900 Incentive: PIP 15% Work Location Category: Remote Local PSEG operates under a Flexible Work Model where flexible w...
  • 9 Days Ago

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Cyber Defense Specialist, Detection and Response
  • Galaxy
  • New York, NY FULL_TIME
  • Who You Are: You are skilled in balancing the needs of security and business to find effective solutions, while working closely with our partners in Technology, Development, and business at large to i...
  • 15 Days Ago

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Financial Operations Automation Specialist
  • Executive Talent Solutions
  • New York, NY FULL_TIME
  • We are seeking a Financial Operations Automation Specialist to streamline and automate our financial operations. As a key member you will play an integral role in integrating our core platforms, inclu...
  • Just Posted

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Subject Matter Expert
  • Bering Straits Native Corporation
  • Lexington, KY
  • Overview Visit our website at www.beringstraits.com to apply! SUMMARY Arcticom, LLC, a subsidiary of Bering Straits Nati...
  • 6/11/2024 12:00:00 AM

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IT Subject Matter Expert
  • Contact Government Services, LLC
  • Hollywood, FL
  • IT Subject Matter Expert Employment Type: Full Time, Experienced level Department: Information Technology As an IT Subje...
  • 6/11/2024 12:00:00 AM

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Subject Matter Expert
  • GovCIO
  • Montpelier, VT
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM

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Subject Matter Expert
  • GovCIO
  • Tallahassee, FL
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM

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Subject Matter Expert
  • GovCIO
  • Columbia, SC
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM

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Subject Matter Expert
  • GovCIO
  • Trenton, NJ
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM

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Subject Matter Expert
  • GovCIO
  • Dover, DE
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM

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Subject Matter Expert
  • Zobility
  • Troy, MI
  • Job Description Job Description Job Description Client Professional Services (CPS) is looking for a Subject Matter Exper...
  • 6/7/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$53,487 to $70,697

Executive Response Specialist in Elyria, OH
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
January 17, 2020
Executive Response Specialist in Idaho Falls, ID
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
February 18, 2020
Executive Response Specialist in Sumter, SC
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
November 30, 2019