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Executive Response Specialist jobs in Utah

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Executive Response Specialist jobs

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Emergency Management Specialist (Response)
  • FEMA
  • Virgin, UT FULL_TIME
  • Summary

    This position will be responsible for serving on the team executing the full range of Field Operations Directorate missions in Region Two.

    Learn more about this agency

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    Duties

    What will I do in this position if hired?

    In this Emergency Management Specialist (Response) position, you will serve as an Emergency Management Specialist (Response) for Region Two in New York, NY.

    Typical assignments include:

    • Serving as a Regional staffing point of contact to deploy staff in Regional force packages and modules for incidents and events in Region Two.
    • Supporting advancement of qualification and progression for Regional and deployed personnel supporting open and active disasters to develop experienced leaders to include coordinating with Cadres for Qualification Review Boards.
    • Supporting a range of training, task endorsement, and certificate documentation from sources across multiple systems.
    • Providing staffing support for all open and active disasters in Region Two, leveraging Regional, National, Other Federal Agency and contracted personnel options.
    • Conducting analyses regarding staffing posture likely needs, and potential shortfalls in the Deployment Tracking System for open and active disasters.

    What else do I need to know?

    At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    This announcement is for a position as a CORE (Cadre of On-Call Response/Recovery Employee). CORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Appointments to CORE positions are typically between two years and four years in duration and may be renewed based upon workload needs and funding availability. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.

    FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.

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    Requirements

    Conditions of Employment

    To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Public Trust Moderate Sensitivity as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs, please visit OPM Investigations.

    Conditions of Employment:

    • You must be a U.S. citizen to be considered for this position.
    • You must successfully pass a background investigation.
    • You must be able to obtain and maintain a Government travel card.
    • Selective service registration is required for males born after 12/31/59.
    • Travel may be required.

    Qualifications

    All qualifications and eligibility requirements must be met by the closing date of the announcement.

    To qualify for this Emergency Management Specialist (Response) position at the IC-11 level, you must possess one full year of specialized experience equivalent to at least the IC-09 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

    • Developing, coordinating, implementing, and reviewing plans for response emergency management operations,
    • Collaborating with internal and external stakeholders concerning response management initiatives; and,
    • Evaluating emergency management functions to recommend program improvements.

    OR

    Ph.D. or equivalent doctoral degree

    or

    3 full years of progressively higher-level graduate education leading to such a degree

    or

    LL.M.

    OR

    Combination of education and experience.

    To qualify for this Emergency Management Specialist (Response) position at the IC-12 level, you must possess one full year of specialized experience equivalent to at least the IC-11 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

    • Analyzing and interpreting emergency management-related directives, regulations, policies, laws, standards, and guidance,
    • Providing technical guidance to internal and external customers concerning complex response management initiatives; and,
    • Developing written correspondence such as plans, status reports, or project papers.

    Please read the following important information to ensure we have everything we need to consider your application:

    • Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
    • Please limit your resume to five pages. If more than five pages are submitted, only the first five pages will be reviewed to determine your eligibility and qualifications.
    • Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.

    Are you qualifying based on your work experience?

    • Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level.
    • Are you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.
    • Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified."
    • Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
    • For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards

    Education

    Education substitution: This position permits applicants to qualify based on education (or a combination of education and experience), as outlined in the "requirements" section. If you are using education to qualify, you must submit a copy of your transcripts (unofficial are acceptable) with your online application. Once selected and prior to appointment, applicants must provide official college transcripts.

    Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university. It is your responsibility to provide such evidence with your application. Visit the Department of Education's Recognition of Foreign Qualifications for more information.

    Additional information

    • STAFFORD ACT EXCEPTED SERVICE APPOINTMENTS: Cadre of On-Call Response/Recovery Employee (CORE) is an appointment type granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act. Appointments under this authority within FEMA are made to the excepted service and are nonpermanent in nature.
    • If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
    • The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code
    • 9202(c) and 5 C.F.R
    • 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to FEMA-Misconduct@fema.dhs.gov.
    • DHS uses E-verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
    • The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Please note: first time hires to the Federal Government are typically hired at the Step 01.
    • During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

      • Read more

      • Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Review our benefits

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • 11 Days Ago
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Meteorologist (Emergency Response Specialist)
  • US National Oceanic and Atmospheric Administration
  • Salt Lake, UT FULL_TIME
  • Duties As a Meteorologist some of your specific duties will include: Serve as primary contact to field offices across the region to ensure effective delivery and continuity of services. Reports on env...
  • 2 Months Ago
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Financial Connection Specialist
  • Get It Recruit - Executive
  • Midvale, UT FULL_TIME
  • Join Our Team as a Relationship Development OfficerAre you a finance enthusiast with a knack for building connections and empowering individuals to achieve their financial objectives? If the answer is...
  • 8 Days Ago
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Regional Consolidated Asset Tracking System Program Specialist
  • US Executive Office for U.S. Attorneys and the...
  • Salt Lake, UT FULL_TIME
  • Duties This position is located in the Department of Justice (DOJ), Executive Office for United States Attorneys (EOUSA), Legal Programs Office (Legal Programs). EOUSA provides executive and administr...
  • 17 Days Ago
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Humanitarian Specialist 2 - Emergency Response, Salt Lake City, UT
  • Church Employment
  • Salt Lake, UT FULL_TIME
  • This role helps to foster self-reliance, care for the poor and the needy, and provide opportunities for giving and service by: helping members become economically and emotionally self-reliant; providi...
  • 9 Days Ago
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Regional Consolidated Asset Tracking System Program Specialist
  • US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys
  • Salt Lake, UT FULL_TIME
  • Duties This position is located in the Department of Justice (DOJ), Executive Office for United States Attorneys (EOUSA), Legal Programs Office (Legal Programs). EOUSA provides executive and administr...
  • 18 Days Ago
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Executive Response Specialist jobs at Popular Companies

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Subject Matter Expert
  • Bering Straits Native Corporation
  • Lexington, KY
  • Overview Visit our website at www.beringstraits.com to apply! SUMMARY Arcticom, LLC, a subsidiary of Bering Straits Nati...
  • 6/11/2024 12:00:00 AM
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IT Subject Matter Expert
  • Contact Government Services, LLC
  • Hollywood, FL
  • IT Subject Matter Expert Employment Type: Full Time, Experienced level Department: Information Technology As an IT Subje...
  • 6/11/2024 12:00:00 AM
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Subject Matter Expert
  • GovCIO
  • Montpelier, VT
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM
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Subject Matter Expert
  • GovCIO
  • Tallahassee, FL
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM
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Subject Matter Expert
  • GovCIO
  • Columbia, SC
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM
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Subject Matter Expert
  • GovCIO
  • Trenton, NJ
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM
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Subject Matter Expert
  • GovCIO
  • Dover, DE
  • **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
  • 6/9/2024 12:00:00 AM
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Subject Matter Expert
  • Zobility
  • Troy, MI
  • Job Description Job Description Job Description Client Professional Services (CPS) is looking for a Subject Matter Exper...
  • 6/7/2024 12:00:00 AM
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About Utah

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$47,716 to $63,070

Most Popular Cities in Utah for Executive Response Specialist Jobs

What does an Executive Response Specialist do?

Executive Response Specialist in Elyria, OH
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
January 17, 2020
Executive Response Specialist in Idaho Falls, ID
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
February 18, 2020
Executive Response Specialist in Sumter, SC
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
November 30, 2019