Executive Steward - Casino jobs in Illinois

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

The executive casino host is responsible for the operation and performance of the Casino Marketing department.

ESSENTIAL RESPONSIBILITIES 

- Develops relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor

- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Club Hollywood card program

- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events

- Generates revenue through development of accounts and utilizing current databases

- Makes appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability, and customer profitability

- Applies effective communication skills when interacting with new and assigned customers. - Achieves departmental sales and growth goals

- Maintains confidentiality regarding customer information and adheres to control procedures to protect sensitive customer and company data

- Maintains all current player accounts by verifying that contact information is accurate to ensure the integrity of the database

- Interacts with Casino Operations and other Casino Marketing team members to exchange pertinent guest information

- Provides resolution to guest and operational issues in a calm, professional, and prudent manner

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

- Must be 21 years of age

- College degree in Marketing or Sales or equivalent industry experience in a similar role

- Ability to prioritize, organize, and complete multiple activities in a high-pressure environment

- Ability to work a varying schedule to reflect business needs

- Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division

- Ability to calculate figures and amounts such as discounts, interest, and commissions, and apply to practical situations using fractions, percentages, measurements, proportions, and problem solving

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY