Field Service Director jobs in Florida

As a Regional Director, you will be reporting to the VP of Operations and overseeing our airports in the Florida region. The Regional Director is a proven multi unit business leader who will drive operational excellence and business outcomes across CLEAR’s network. This position requires a deep understanding of leadership, strategic vision, and a high level of business savvy. We are looking for an Operations expert who consistently has their finger on the pulse of day-to-day tactical multi-unit operations. You are process oriented, ensure adherence to procedures, and can expertly navigate operational challenges. You will drive employee engagement and foster an environment (across multiple locations) where team members are accountable for delivering exceptional security, sales and customer service experiences, while continuously sharing the CLEAR story. You will oversee all salaried team members in your region and ensure each team is set up for success.

What you'll do:

• Oversee a portfolio of the business in a geographic region across airports, sports & events
• Sets quarterly goals to drive KPIs related to security, service and sales & drives results against sales plan through regional leadership
• Responsible for the development of Salaried leaders in your region
• Partner with internal and external stakeholders to lead and drive new business ventures
• Build and maintain strong relationships with internal and external stakeholders: Airport Leadership, TSA, Contractors, Suppliers, Vendors and CLEAR Team Members across the CLEAR region
• Drive policy and procedural compliance with regulatory and legal requirements, escalating to senior/executive management as necessary
• Identify gaps, issues and best practices to resolve operational challenges
• Partner with public affairs team for civic engagement opportunities

Who You Are:

• 10 years of experience in Operations leadership required
• Bachelor’s degree or higher preferred
• Multi Unit leadership experience required
• You have a strong track record as a creative and methodical leader 
• A solid communicator with exceptional interpersonal skills and a proven ability to motivate, mentor, and influence others (internally & externally)
• Ability to develop trusted relationships across the organization and with external stakeholders
• You are customer-centric and data driven.
• You see the big picture while at the same time focusing on the details
• Ability to travel 75% of the time
• Required to successfully complete a government background investigation

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. 

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 22 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.