Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Overview:
We are seeking a skilled Field Service Technician to join our team. The ideal candidate will have a strong technical background and be proficient in various maintenance and repair tasks. This position offers the opportunity to work in a dynamic environment and contribute to the success of our service operations.
Duties:
- Perform on-site installation, maintenance, and repair of industrial equipment
- Diagnose mechanical and electrical, issues and provide solutions
- Conduct regular inspections to ensure equipment functionality and safety compliance
- Collaborate with customers to address technical concerns and provide excellent service
- Utilize diagnostic tools such as ohmmeters and software for troubleshooting
- Maintain accurate service records and documentation for all service visits
Join our team as a Field Service Technician and be part of a rewarding career that values your technical expertise and problem-solving skills.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: No less than 40 per week
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Work Location: In person