Field Service Engineer jobs in Montana

Job Summary

Omnicell Field Service Engineers (FSEs) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell’s pharmacy and supply automation solutions at customer sites within a designated geographic area.   Omnicell FSEs are dispatched as needed by Omnicell’s 24x7 Technical Assistance Center.  Although FSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and FSEs work with both

Responsibilities

§  Independently performs moderate level, onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell’s electro-mechanical solutions.

§  Regularly communicate with manager level nursing and pharmacy staff.

§  Work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

§  Addresses typical issues that occur during service events with some support.

§  Provides feedback to hardware specialist team.

§  Participate in various field projects as necessary

§  Fully document all service events according to Omnicell's policies and procedures.

§  Meet company guidelines for response time and service levels

§  Escalate product bugs, malfunctions, and design issues through support channels.

§  Participate in various staff meetings

§  Maintain service quality and customer satisfaction

§  Manage parts inventory and return materials process

Required Knowledge and Skills

§  Strong knowledge of systems and equipment troubleshooting and problem resolution.

§  Respond well to coaching and mentoring which will be received as needed.

§  Basic computer systems skills: Windows 10, Networking.

§  Strong English verbal and written communication skills.

§  Good organization skills

§  Ability to evaluate multiple customer issues and set priorities, and to manage processes

§  Ability to read electrical schematics and mechanical drawings.

§  Ability to deal effectively with customers.

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications

§  Bachelor’s Degree in Engineering/Technology or related discipline; or
Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or
five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.  

Preferred Qualifications

§  Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.

§  Coursework in Network Engineering, Robotics or Electronics

§  Experience working in a hospital environment

Work Conditions

§  Must be able to lift 50 lbs. to approximately 5 ft. high

§  Available 24 hours a day, Monday through Friday and for weekend on-call rotations

§  Frequent local travel in primary area

§  Backup support in adjacent areas as needed

§  Provide work area at home and space for trunk stock inventory

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

#LI-MG2 #LI-Billings, MT