Floor Broker receives buy and sell orders from clients or company executives and completes these orders on the securities trading floor. Evaluates market volatility and ensures clients receive the best rate available. Being a Floor Broker requires a bachelor's degree in area of specialty and may require state licensure. Typically reports to a supervisor or manager. To be a Floor Broker typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.
Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional manner
- Process orders, returns, and exchanges accurately
- Maintain customer records by updating account information
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs to recommend products or services
- Perform data entry tasks with a high level of accuracy
- Upsell products or services to increase revenue
Qualifications:
- Excellent communication skills in English
- Proven track record in customer service or sales
- Ability to effectively communicate and problem-solve with customers
- Strong data entry skills and attention to detail
- Proficiency in using CRM software or similar tools
- Ability to work in a fast-paced environment while maintaining professionalism
This position offers the opportunity to work in a dynamic customer service environment and develop valuable skills in communication and sales. Join our team and make a difference in the lives of our customers!
Job Type: Full-time
Pay: $39,293.50 - $47,321.20 per year
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Ability to Relocate:
Work Location: In person