Floor Operations Manager jobs in Nevada

Our Client, A Luxury Fashion Company, is looking for a CRM Manager to join the team.

Essential Job Responsibilities

• CRM Campaign Management: Lead the creation, execution, and tracking/reporting of CRM campaigns to enhance local client engagement and loyalty.
• CRM Metric Monitoring : Generate detailed reports by boutique to share with the Director of CRM and executive team, focusing on client segmentation, retention, engagement, and acquisition.
• CRM Training : Conduct both virtual and in-person coaching sessions to ensure retail teams are proficient and confident in using the CRM system.
• Competence Centre : Serve as the go-to expert for managing and troubleshooting all aspects of the CRM system across the East Coast region, supporting implementation and adoption across retail teams both new and existing.
• Feedback Implementation : Prioritize and relay feedback for app improvements and other technological enhancements to enhance user experience.
• Data Analysis : Utilize Salesforce to manage client insights, and create presentations and reports to analyze performance and inform strategy.
• Cross-Functional Collaboration : Maintain strong, regular communication with headquarters and coordinate with Store Directors to align strategies and initiatives.
• Data Quality and Integrity. Ensure data is accurate, consistent and complete within the system.

QUALIFICATIONS

• Experience : At least 5 years of CRM experience, preferably within a luxury and/or fashion environment.
• Team Player : A people-person with a genuine interest in contributing to the success of both the organization and your colleagues.
• Client-Driven : Passionate about enhancing customer satisfaction through continuous improvement in services, processes, and collaborative capabilities.
• Analytical : Strong analytical skills, with a proficiency in Excel, PowerPoint, and Salesforce, capable of translating data into actionable insights.
• Communicator : A confident communicator who can inspire teamwork and excitement around CRM and CX initiatives within our stores.
• Positive Mindset : A positive, driven individual with strong communication skills and the ability to display entrepreneurial courage.

Please submit your resume for consideration.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.