Floor Operations Manager jobs in Texas

Job Opening: Bank Floor Operations Manager

Company: Karnes County National Bank (KCNB)

Location: Karnes City, TX

Position Type: Full-Time

About Us: KCNB is a prominent financial institution dedicated to providing exceptional service and innovative solutions to our clients. We are committed to fostering a culture of excellence, integrity, and teamwork while delivering superior banking experiences to our customers.

Job Description: We are seeking a dynamic and experienced individual to join our team as a Bank Floor Operations Manager. In this role, you will be responsible for overseeing the daily operations of our bank floor, ensuring efficient and effective service delivery to our clients while maintaining compliance with regulatory standards. You will play a pivotal role in driving operational excellence, managing staff, and optimizing processes to enhance the overall customer experience.

Responsibilities:

• Operational Management:
• Oversee the day-to-day operations of the bank floor, including teller transactions, customer inquiries, and account management.
• Monitor service levels and implement strategies to improve efficiency and productivity.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Customer Service Excellence:
• Lead by example in delivering exceptional customer service and fostering a customer-centric culture among staff.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Identify opportunities to enhance the customer experience and implement customer service initiatives accordingly.
• Staff Management and Development:
• Recruit, train, and mentor bank floor staff to ensure high performance and adherence to operational standards.
• Conduct regular performance evaluations and provide constructive feedback and coaching.
• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.
• Process Optimization:
• Identify inefficiencies in operational processes and implement improvements to streamline workflows and enhance productivity.
• Collaborate with other departments to implement new technologies and automation solutions to drive efficiency gains.
• Monitor key performance indicators and implement measures to achieve operational goals and targets.
• Risk Management:
• Implement risk mitigation measures to safeguard against fraud, errors, and security breaches.
• Conduct regular audits and reviews to ensure compliance with internal controls and regulatory requirements.
• Develop and implement contingency plans to address operational disruptions and emergencies.

Qualifications:

• Preferred bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 10 years of experience in banking operations, with at least 5 years in a supervisory or managerial role.
• Thorough understanding of banking products, services, and operational processes.
• Strong leadership and management skills, with the ability to motivate and inspire teams to achieve performance goals.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and senior management.
• Analytical mindset with the ability to identify operational inefficiencies and implement solutions.
• Knowledge of regulatory requirements and compliance standards governing the banking industry.

Benefits:

• Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development within a growing organization.
• A collaborative and supportive work environment that values diversity, inclusion, and teamwork.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Fraud: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• SAP Finance & Controlling: 1 year (Preferred)

Ability to Commute:

• Karnes City, TX 78118 (Required)

Ability to Relocate:

• Karnes City, TX 78118: Relocate before starting work (Required)

Work Location: In person