Food and Beverage Shift Manager - Casino jobs in Wisconsin

Summary: As the Food & Beverage Manager at North Star Mohican Casino Resort, you will oversee all aspects of food and beverage operations within our dynamic environment. We are seeking an experienced individual with a strong background in hospitality management to ensure the highest levels of service, quality, and efficiency are consistently delivered. If you are a proactive leader with a passion for guest satisfaction and team development, we encourage you to apply.

Responsibilities:

• Supervision and Control: Oversee and manage food and beverage staff, ensuring efficient operation and adherence to standards.
• Service Excellence: Ensure guests are served courteously and promptly to meet ticket times and enhance customer satisfaction and sales volume.
• Quality Assurance: Supervise housekeeping and sanitation to maintain cleanliness standards and uphold food safety regulations.
• Inventory Management: Responsible for inventory control of food, beverage, and supplies to meet operational needs and budgetary goals.
• Staff Management: Manage payroll, scheduling, and training to ensure staff competence and meet service expectations.
• Leadership: Act as Manager on Duty in the absence of the Director of Hospitality, providing guidance and support to staff.
• Continuous Improvement: Attend training sessions, conduct staff meetings, and develop training programs to enhance service delivery and industry knowledge.
• Budget Adherence: Monitor staffing levels and expenditures to meet budgetary goals while maintaining service quality.
• Recruitment and Termination: Make recommendations for hiring and terminations, working closely with HR to fulfill staffing needs.
• Administrative Tasks: Prepare reports, manage inventory, and handle paperwork to ensure smooth operation of the department.
• Conflict Resolution: Address employee disputes and guest complaints professionally and effectively.
• Vendor Relations: Liaise with vendors to establish pricing, negotiate contracts, and ensure supply adequacy.
• POS System Management: Maintain integrity and functionality of POS systems, including programming, training, and reporting.
• Regulatory Compliance: Ensure adherence to health, safety, and alcohol regulations, maintaining accurate records and handling revenue appropriately.

Qualifications & Education:

• Associate degree in Business, Hospitality/Restaurant Management (Bachelor’s degree preferred).
• Minimum three (3) years of relevant food and beverage management experience.
• Three (3) years of supervisory experience in high-volume, multi-department F&B operation.
• Proficiency in POS systems and liquor dispensing systems.
• Excellent communication, leadership, and organizational skills.
• Ability to work in a fast-paced, 24/7 environment with flexibility in schedule.
• Food handler’s permit and TIPS/Responsible Beverage Service certified.
• Basic math skills and proficiency in MS Office software.
• Ability to maintain a professional demeanor in varied work conditions.

Work Conditions:

Culture: At North Star Mohican Casino Resort, our culture is the heart of who we are and what we stand for. We are committed to fostering a vibrant and inclusive environment where every team member is valued, respected, and empowered to thrive. Our culture is built on a foundation of integrity, teamwork, and excellence, where collaboration and innovation are celebrated.

We embrace diversity in all its forms, recognizing that our differences make us stronger and enrich our collective experience. With a spirit of unity and camaraderie, we work together towards common goals, supporting one another every step of the way. At North Star Mohican Casino Resort, we believe in fostering a positive work environment where passion, dedication, and creativity are encouraged and rewarded. We are dedicated to providing exceptional service to our guests, exceeding their expectations at every opportunity. With a commitment to continuous improvement and growth, we embrace change as an opportunity for learning and advancement. Our culture is defined by a shared sense of purpose and a dedication to excellence in everything we do.

At North Star Mohican Casino Resort, we are more than just a workplace - we are a family. Together, we create memories, build relationships, and make a difference in the lives of those we serve. Join us and become a part of something truly special. Welcome to our community, where every individual matters, and together, we shine bright as North Star.

Benefits: Joining our team at North Star Mohican Casino Resort comes with a host of attractive benefits designed to enhance your overall well-being and support your future aspirations. As a valued member of our team, you'll enjoy competitive pay, generous paid time off to recharge and pursue your passions, and comprehensive medical, vision, and life insurance coverage to safeguard your health and financial security. Additionally, we offer a robust 401(k) retirement savings plan to help you plan for a prosperous future.

But that's not all. We believe in rewarding our team members beyond the workplace, which is why we offer exclusive discounts on various services and amenities, providing you with opportunities to indulge and enjoy life to the fullest. At North Star Mohican Casino Resort, we prioritize your holistic wellness and strive to create a supportive environment where you can thrive both personally and professionally. Join us and experience the difference firsthand!

How to Apply: Application can be submitted online at https://mohican.com/casino-employment/. Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.