Fraud Detection Supervisor jobs in New Hampshire

Service Credit Union is seeking a Fraud Investigative Analyst Supervisor where you will be responsible for overseeing and performing day to day task management, workload delegation, training, and onboarding of the Fraud Investigative Analyst (FIA) team in the Fraud Department. They will be responsible for managing the daily and weekly workload of the FIAs, ensuring goals and deadlines are met. Working as the Supervisor will mean being the general first point of contact for staff questions as well as member escalation. The Supervisor will be an important go-between for the fraud employees and management, communicating trends in questions, performance, fraud, etc. to management so that these can be addressed. The Fraud Investigative Analyst Supervisor will be responsible for coaching associates to encourage employee growth and development in their current role and maintaining training and knowledge expectations, as well as exercising disciplinary measures in conjunction with management when required. Cooperation and coordination with the staff, other departments and other financial institutions will be an integral part of this position.

Pay: $54,983.35/yearly based on experience.

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day:

• On a weekly and daily basis, analyze department workload and distribute tasks and projects out to Fraud Investigative Analysts to meet department needs. Ensure timely completion of tasks assigned.
• Serve as an available resource for staff to answer day-to-day questions and assist with operational and logistical issues. Be cognizant of trends in these interactions and pass on concerns and feedback to management.
• Be sure Fraud Investigative Analysts are trained on proper investigation procedures, updating procedures as required. Develop new solutions or processes when necessary.
• Meet regularly with Fraud Investigative Analysts, both as a team and individually, to discuss questions and potential issues, clarify processes and review trends. Address any performance issues, escalating to management as necessary.
• Escalate trends and concerns to Fraud Manager as needed.
• Provide Fraud Manager input on Fraud Investigative Analysts regarding associate’s evaluations.
• Keep up to date with BSA and other state and federal regulations.
• Assist in the development and preparation of weekly, monthly, quarterly, and annual reports.
• Review and submit recommendations to management relating to fraud prevention procedures and policies.
• In conjunction with Fraud Manager create new Fraud Investigative Analyst segment metrics and measure performance against them.
• Meet regularly with Fraud Manager and other Fraud segment supervisors to review areas of concern and develop new processes to address issues.
• Perform other duties as required.

Experience and Qualifications:

• High School diploma or equivalent required, college degree preferred.
• One or more years’ experience in fraud, law enforcement, investigations, or criminal justice system.
• Previous financial institution experience a plus.
• Supervisory experience preferred.
• Demonstrate working knowledge of all systems used by both front line and back-office staff (DNA, Verafin, MeridianLink, Temenos, Vertifi, Branch Suite, OnBase, Check 21, Akcelerant, Digital Insight, Wire Xchange, Client Central, eFunds, etc.)
• Knowledge of regulations and requirements as they relate to banking with an emphasis in BSA and the US Patriot ACT.
• Strong understanding of fraud in the world of banking.
• Excellent report writing skills.
• Previous in a branch or Contact Center environment experience desired.
• Excellent verbal and written communication skills.
• Possess good attention to detail.
• Proficient knowledge of Microsoft products.

Service Credit Union and its employees are required by federal regulations to comply with anti-money laundering laws and initiatives, including the Bank Secrecy Act and regulations promulgated by the Office of Foreign Assets Control. Training will be provided to all credit union employees on compliance with these regulations. As a condition of employment, all employees must certify that they have received the training provided by Service Credit Union and understand that they are required to comply as a condition of employment with these regulations.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $54,983.35 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work setting:

• In-person
• Office

Work Location: In person