• The Fraud Prevention Specialist III is responsible for reviewing real-time and near real-time data to proactively identify and block suspicious activity within MoneyGram Online transactions. Processes transactions timely by conducting necessary checks and verifications as described in respective procedures; protects consumers from being defrauded by identifying potential scams and preventing it.

Primary Responsibilities

• Performs proactive and real-time fraud queries to minimize fraud impacts.
• Monitors SQL query results in designated folder during shift to prevent losses to the company.
• Identifies and researches suspicious activity.
• Reports findings of linked fraud activity to Fraud Prevention Manager and Fraud Prevention Leads.
• Processes Ethoca Alerts as they come in to stop additional loss to the company.
• Reviews documents customers have provided for authenticity for KYC for some countries in the Online Documents inbox.
• Responds to inquiries from the Online Risk team inbox.
• Monitors Splunk risk alerts as they come into the Online Risk Alerts inbox.
• Performs other duties as assigned.

Education

• High School diploma or GED.
• College degree preferred or equivalent experience in call center or financial operations.

Experience

• 2 years' experience in a call center or other operations environment highly preferred.
• Previous online fraud prevention experience preferred.

Essential Skills

• Basic SQL experience and familiarity.
• Advanced PC skills with Microsoft Office.
• Exceptional organizational skills with attention to detail and ability to handle multiple tasks efficiently.
• Demonstrated analytical and problem-solving skills.
• Effective interpersonal skills with ability to be effective and successful working with others in a team or independently.
• Must have the ability to analyze appropriate data to recognize fraud patterns, define risk, identify issues, and escalate as needed to the appropriate contact.
• Familiarity with fraud prevention processes, preferred.
• Ability to work with sensitive data and deal with confidentiality appropriately.

Anticipated Base Pay: $22-28/hr participation in our annual bonus plan.

Benefits:

• Remote Flexibility
• Generous PTO
• 13 Paid Holidays
• 22 Weeks of Maternity Leave
• 4 Weeks of Family Bonding
• Medical / Dental / Vision Insurance
• 401K with Employer Match

Disclaimer:

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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