Fraud Prevention Supervisor supervises fraud detection associates in their effort to identify and prevent future fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Prevention Supervisor regularly reviews the team's work product and makes recommendations as needed. Researches, documents, and implements best practices in the fraud prevention industry. Additionally, Fraud Prevention Supervisor analyzes current processes and procedures and makes recommendations to promote more effective operations. Provides training and guidance to new employees. Typically requires a bachelor's degree. Typically reports to a manager. The Fraud Prevention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Fraud Prevention Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Our client is in the retail industry and we are seeking candidates who will have the following responsibilities in this role:
Overview:
1. The Fraud Analyst will investigate suspicious customer transactions and work to prevent fraudulent activity.
2. This person will be responsible for researching current criminal fraud methods and tools while developing prevention techniques, tracking financial data, identifying, and investigating possible fraud and creating reports on findings.
3. Responsibility will include monitoring monetary transactions using a Fraud Management Solution (FMS) tool like credit or debit cards, gift cards and unusual cash transactions. Identifying irregular purchase and payment patterns through an analysis of data.
4. Will write, modify, and manage all systematic rule sets for the FMS transaction tool. Will be responsible for daily rule set reviews and adjustments necessary to counteract potentially fraudulent activity.
5. Work closely with Internal Audit and Loss Prevention as well as external law enforcement agencies.
6. Will develop, present, and train others on internal fraud strategy to large internal groups; primarily customer facing organizations.
7. Serve as SME on expansion of the TruValidate tool to other sales channels like Telesales, as well as monitoring and assisting with TruValidate/ID Verification escalations.
College Required: Minimum of Associate degree required; BS degree preferred. Degree focused preferably in Criminology, Cybersecurity, Network Analytics, Data Analytics or Business Information Systems or equivalent work experience as a fraud analyst, examiner, or investigator.
Job Type: Full-time
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Work Location: In person