Fraud Prevention Supervisor jobs in Oklahoma

Location

Come and join our team at this  605-room convention center hotel in the heart of downtown Oklahoma City.  Our luxury hotel is located next to the Paycom Center(OKC Thunder),  the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.

The property  includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.

Job Description

Omni Oklahoma City Hotel seeking a Loss Prevention Supervisor to join the opening team of this upscale hotel. This team member is dedicated to providing quality service that exceeds Guest expectations. The Loss Prevention Supervisor works to create guests for life, by proactively embracing service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs.

Responsibilities

• Perform property patrols observing, reporting, and correcting safety and security deficiencies.
• Respond to all emergency calls, following established emergency procedures.
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
• Provide factual, thorough, and professional reports through written documentation of all incidents, events and actions taken during the course of a shift.
• Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
• Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
• Perform initial investigations and follow-up to complaints, accidents and incidents.
• Support Director of Loss Prevention to develop, implement and manage safety and loss control programs & initiatives.
• Maintains complete knowledge of and compliance with departmental and resort policies/procedures.
• Monitor initial investigations and follow-up to guest/employee complaints, accidents and incidents, entering information from these incidents into database as needed .
• Provide and assist with all officer and resort wide safety/Loss Prevention training.
• Creates and ensures daily completion of staff checklists and necessary reports.
• Motivates staff and creates cohesive team.
• Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Clean and maintain a hygienic and organized work area.
• Administrative functions as related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.
• May be required to testify (criminal or civil) in court.
• Filing information related to incidents/accidents.
• Supervise employee locker audits.
• Monitor and follow up on footage from Loss Prevention cameras.
• Assist with scheduling and timekeeping for officers.

Qualifications

• Must be 18 years of age.
• Must have excellent verbal and written communication skills.
• Must have a valid driver’s license and meet minimum requirements of Motor Vehicle Records.
• Must acquire CPR, basic first aid, and AED certification within 90 days of hire / placement.
• Requires a minimum of one year previous professional Loss Prevention or Law Enforcement experience, or current state certification as Private Security Officer.
• Must be able to work overnight shifts including holidays and weekends.
• Must be able to bend, reach and lift up to 50 lbs and walk/stand for the entirety of the shift. 
• Must live within 50 miles of the hotel.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.