FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guests’ accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
In this role, you will be met with gratifying and challenging situations. To be successful, you will need to be professional, have outstanding communication skills, and have the ability to work in a fast-paced environment.
You must have flexible scheduling availability to include mornings, evenings, weekends, and/or holidays.
Job Requirements:
Training:
We are committed to employee development and display that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:
Wellness:
Rewarding Hard Work:
Career Growth:
Job Type: Full-time
Pay: $15.69 - $17.00 per hour
Benefits:
Schedule:
Work setting:
Education:
Experience:
Work Location: In person