FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Description
As a Guest Service Agent, you will be providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay.
Why do Team Members Like Working for us?
five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s America’s Greatest Workplaces for Parents & Families.
Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests.
Schedule Details : Our Front Office Department operate 24 / 7 days. shift is full availability between 5 : 00am 12 : 00am, including weekends and holidays.
Additional Responsibility :
Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail
five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s America’s Greatest Workplaces for Parents & Families.
Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests.
Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience :
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Please contact us to request accommodations.
Last updated : 2024-06-08