FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
**Job Overview:**
We are a looking for a Friendly and Outgoing individual to join our Comfort Inn Family! Do you genuinely enjoy people? We are looking for a Full Time (32 hours) 2nd shift (3pm-11pm) Front Desk Clerk. Weekends are a must but time off requests are accepted. Do you like a laid back yet professional environment? If so, then we are perfect for you!
**Responsibilities:**
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle guest feedback and resolve any issues promptly
- Process payments and maintain accurate records
**Skills:**
- Work experience as a Hotel Front Desk Agent, Receptionist or similiar role preffered
- Strong customer service skills with a focus on guest relations
- Proficiency in front desk operations and phone etiquette
- Ability to work with various phone systems effectively
Join our team as a Front Desk Agent to contribute to creating memorable experiences for our guests while developing your skills in the hospitality industry.
Job Types: Full-time, Part-time
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Experience:
Ability to Commute:
Work Location: In person