FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
GUEST SERVICE REPRESENTATIVE
JOB DESCRIPTION
General Description
Responsible for attending to the needs of guests, especially during check in and check out and during the reservation process.
The Guest Service Representative will report directly to the Front Desk Supervisor.
Job Responsibilities
Guest Services
Front Desk Operations
Any and all other job duties described by management
Job Types: Full-time, Part-time
Pay: From $16.13 per hour
Expected hours: 32.00 – 40.00 per week
Benefits:
Schedule:
Work setting:
Work Location: In person