FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Purpose or Objective(s) : As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction.
You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager.
Full-Time Pay Rate : $16.00 an hour Hours will be between 7 : 00 AM 5 : 30 PM depending on business needs Days Off- Thursday and Friday
Weekly Earned Wage Access is an option for this position.
Primary Tasks :
1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested, and the correct rate is charged.
Arrange for luggage to be delivered to guest room.
2. Issue room keys, transmit / receive telephone messages, and schedule wake-up calls.
3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities.
4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges.
5. You will settle bills through credit card or cash transaction.
6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
7. Assign rooms and create rooming, housekeeping, and maintenance lists each day.
9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints.
10. Perform other responsibilities as assigned.
Job Requirements :
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees.
The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions :
Last updated : 2024-06-08