FRONT DESK CLERK jobs in Texas
FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added FRONT DESK CLERK jobs
Mansion Front Desk Agent
- Front Desk Agent
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Dallas, TX
FULL_TIME
-
Job summary -• Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.Essential Duties and Responsibilities – (Key Activities)The following are specific responsibilities and contributions critical to the successful performance of the position:• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.• Ensure that standards are maintained at a superior level on a daily basis.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.• Maintain positive guest relations at all times.• Resolve guest complaints, ensuring guest satisfaction.• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.• Maintain complete knowledge at all times of:All hotel features/services, hours of operation.All room types, numbers, layout, decor, appointments and location.All room rates, special packages and promotions.Daily house count and expected arrivals/departures.Room availability status for any given day.Scheduled daily group activities / VIP’s.• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.• Meet with Supervisor to review daily assignments and priorities.• Meet with departing Front Desk Agent to review business status and follow up items.• Access all functions of computer system.• Set up work station with necessary supplies.• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.• Promote positive guest relations to all individuals approaching the Front Desk.• Process all guest check-ins.• Confirm reservation in system and review all noted information.• For guests without a reservation, sell a room type agreed upon.• Register guest in the computer.• Verify reservation information with the guest (departure date, room type).• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.• Assign guest room.• Advise guest of any messages, mail, faxes, etc. received for them.• Communicate services and amenities of the hotel to guests.• Obtain proper identification for tax exempt guests and attach form to registration card.• Direct Bell Person to escort guest and transport their luggage to the room.• Maintain guest history files on all guests.• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.• Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).• Handle overbooked or “walked” guests.• Accommodate room changes.• Document all guest requests, complaints or problems.• Take, record and relay messages accurately, completely and legibly.• Accept and record wake-up call requests; deliver to PBX.• Issue safe deposit boxes to guests and ensure security of keys.• Distribute all guest and department mail.• Monitor, send and distribute guest faxes.• Document and confirm reservations and cancellations.• Block rooms in computer and follow through on designated requirements.• Pre-register designated guests and prepare key packets.• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).• Generate, print and distribute daily and weekly reports.• Resolve discrepancies on the room status report with Housekeeping.• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.• Process all check-outs.• Resolve any late charges.• Present folio to guest and resolve any disputed charges.• Settle guest accounts.• Retrieve guest room key from guest.• Solicit guest comments on their stay.• Process express check-outs.• Handle requests for late check-outs.• Conduct group check-ins/outs.• Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.• Adhere to all cashiering procedures:Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.Make change for guests.Cash guests' personal checks/travelers checks.Post charges.Run closing reports.Count and secure bank.Complete designated cashier reports.Balance receipts.Drop receipts.• Document pertinent information in the log book/ Lotus Notes/Front Desk Checklist.• All other duties as required.This list of essential functions is not exhaustive and may be supplemented as necessary.Other Standard Responsibilities -Experience -• Previous Front Desk Agent preferred in a luxury or ultra-luxury hotel and/ or customer service experienceGeneral Skills -• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills -• Ability to communicate (verbal and written) in English with co-workers, guests and management.• Working knowledge of MS Word, Excel• Knowledge of PMS and hotel point of sales systems.• Ability to stand for prolonged periods of timeEducation or Certification -High school diplomaLanguage -Required to speak, read and write English, with fluency in other languages preferred.Physical Requirements -• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.
- 1 Month Ago
Front Desk Clerk
- Tru by Hilton
-
North Richland Hills, TX
FULL_TIME,PART_TIME
- Tru by Hilton North Richland Hills, TX- Full-time/Part-time The Tru by Hilton brand looks for people who are friendly, relaxed and always looking for ways to provide reliable service and comfort deliv...
- 2 Days Ago
Front Desk Clerk
- Comfort Suites University
-
Abilene, TX
FULL_TIME
- Job Overview:We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional guest experiences. Responsi...
- 2 Days Ago
Front Desk Clerk
- Comfort Suites
-
Mc Kinney, TX
PART_TIME
- we need Hotel Front Desk part time NIGHT AUDITOR please submit resume. Must have minimum one year experience. we will give Training. Please apply in person. Job Type: Part-time Pay: $12.00 - $13.00 pe...
- 3 Days Ago
Front Desk Clerk
- Concord Hospitality Enterprises
-
Fort Worth, TX
FULL_TIME
- Front Desk & Guest CareWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your ro...
- 3 Days Ago
Hotel Front Desk Clerk
- Motel 6
-
De Soto, TX
FULL_TIME
- Looking for a Front Desk Clerk in Desoto TX area.What You Will Be DoingOur Guest Service Representatives create a hospitable guest experience while performing tasks at the front desk. The GSR is a mem...
- 3 Days Ago
FRONT DESK CLERK jobs at Popular Companies
Front Desk Clerk
- Quality Inn Montgomery South
-
Montgomery, AL
- Job Description Job Description We are currently recruiting for a Front Desk Agent to join our team! Front Desk Agent / ...
- 6/12/2024 12:00:00 AM
Front Desk Clerk
- The Inn at Scituate Harbor
-
Scituate, MA
- Job Description Job Description Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional ...
- 6/11/2024 12:00:00 AM
Front Desk Clerk
- Hampton Inn and Suites - Phenix City, RAM Hotels
-
Phenix City, AL
- Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Ov...
- 6/11/2024 12:00:00 AM
Front Desk Clerk
- KOLTER HOSPITALITY GROUP
-
Fort Lauderdale, FL
- Job Details Job Location Hyatt Centric Las Olas - Fort Lauderdale, FL Position Type Full Time Salary Range $16.00 - $16....
- 6/9/2024 12:00:00 AM
Front Desk Clerk
- Hyatt Place
-
Henrico, VA
- Job description Salary$15.00 - $15.50 an hour Job Type Full-time Part-time Qualifications Hotel experience: 1 year (Pref...
- 6/8/2024 12:00:00 AM
Front Desk Clerk
- PENN Entertainment, Inc.
-
Vicksburg, MS
- WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Enterta...
- 6/8/2024 12:00:00 AM
Front Desk Clerk
- Indus Hotels
-
Pittsburgh, PA
- Job Title: Front Desk Clerk Hotel Department: Front Desk Reports to: Front Desk Supervisor/Rooms Division Manager FLSA: ...
- 6/8/2024 12:00:00 AM
Front Desk Clerk
- Microtel Inn and Suites
-
Florence, SC
- Job Description Job Description Front Desk Clerk Front Desk Clerks serve as the primary contact to guests and are respon...
- 6/8/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for FRONT DESK CLERK jobs
$27,588 to $36,440
Most Popular Cities in Texas for FRONT DESK CLERK Jobs
What does a FRONT DESK CLERK do?
FRONT DESK CLERK in Lake Charles, LA
Looking for a part-time evening and/ or weekends as a hotel desk clerk.
February 03, 2020
FRONT DESK CLERK in Salem, OR
A front desk clerk must have experience in problem solving.
February 10, 2020
FRONT DESK CLERK in Lancaster, PA
Our front desk clerk resume example will guide you on how to detail the experience that you’ve gleaned at other hotels, registering and greeting guests, handling payments, and guest queries.
February 22, 2020