Front Desk Manager jobs in Alaska
Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager jobs
Spa Front Desk Manager
- Alyeska Resort
-
Anchorage, AK
FULL_TIME
-
Nordic Spa Job Description
Front Desk Manager
Reports to: Assistant Spa General Manager
Achieving Excellence
As the Front Desk Manager for the Nordic Spa, you are authorized to exceed guest expectations and maximise revenue opportunities through your Spa Concierge team. You will showcase your leadership and interpersonal strengths to lead, train and recognize your team in support of exceptional guest service. Your role is crucial in maintaining a positive guest environment and fostering a culture that reflects our Spa values: Simple, Natural, Inclusive, and Social. Your ability to balance optimal results around customer satisfaction, and the efficient operations of the front desk and concierge team, will be the ultimate measure of success. We commit to giving you the authority and resources required to be successful; achieving excellence is up to you.
Key Focuses- Expertly manages the delivery of all guest services and promptly handles and resolves guest opportunities
- Manages the guest's sense of arrival by ensuring the cleanliness and readiness of all guest forward facing spaces
- Develop and update all SOP’s for the Spa Concierge/Front Desk department
- Develops and manages the department budget in coordination with the General Manager and accounting team.
- Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
- Ensures productivity goals are met while seeking cost and labor efficiency.
- Recruits, trains, and mentors’ staff to meet company standards of quality, service, and productivity.
- Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
- Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
- Collaborate with the Brand and Retail managers to ensure that we are maximising retail opportunities
- Collaborate with our Corporate team to develop our Point of Sale (POS) system and contributed to the development and updating of Standard Operating Procedures (SOPs)
- Champions safety protocols and ensure compliance with quality standards.
- Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
- Develops and implements deep cleaning practices to maintain equipment longevity.
- Leads by example with a hands-on approach to spa guest experience.
- Assigned deliverables are executed in a manner that requires little or no follow-up; both in terms of timeliness, scope and quality.
- Personal and their team's communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal.
- Builds a collaborative workplace; supporting the Spa value of community, common goals, and acceptance.
- Post-secondary certificatoins/diploma or degree.
- 3 years of experience in a leadership role in a guest service.
- Experience in the hotel or hospitality industry.
- Ability to train, coach and develop a team.
- Proficient in Windows, PMS and MS office applications
- Proficient in POS, hotel reservation systems.
- Excellent verbal and written communication skills.
As the Front Desk Manager, you will have the ability to work a variety of shifts including early mornings, late evenings, weekends and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, business partners, and stakeholders. Working outdoors in a variety of weather conditions, with average temperature ranges of -30C/-22F to 30C/ 86F.
Team You Will Lead: Concierge Team - 12 Days Ago
Front Desk Manager
- Alyeska Resort
-
Anchorage, AK
FULL_TIME
- As the Front Desk Manager at Alyeska Resort, you will lead and oversee the Front Desk, Night Audit, and Concierge, ensuring exceptional guest service. Your role involves maintaining professionalism, o...
- 17 Days Ago
Front Desk Receptionist and Administrative Manager
- Guidepost Pediatric Therapies and Educational Services
-
Wasilla, AK
PART_TIME,FULL_TIME
- About us Are you ready to work for one of the fastest growing clinics in the state? Are you ready for a great work life balance? Do you have experience in medical clinic management? Guidepost Pediatri...
- Just Posted
Front desk
- Aramark
-
Gustavus, AK
FULL_TIME
- Job Description The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. ...
- 7 Days Ago
FRONT DESK
- PEG Hospitality Group,Inc
-
Anchorage, AK
FULL_TIME
- At PEG Hospitality Group it’s our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offering...
- 20 Days Ago
Front Desk
- CoolWorks
-
Denali National Park, AK
FULL_TIME
- This job offer is not available in your country. You will be the FACE and first impression of Creekside and must have a heart for hospitality and being of service. Our ideal candidate takes an ownersh...
- 28 Days Ago
Front Desk Manager jobs at Popular Companies
Front Desk Manager
- Marriott
-
Atlanta, GA
- Job Number 24100486 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Atlanta, 181 Peachtree Stre...
- 6/12/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Fort Lauderdale, FL
- Job Number 24098689 Job Category Rooms & Guest Services Operations Location W Fort Lauderdale, 401 North Fort Lauderdale...
- 6/11/2024 12:00:00 AM
Overnight Front Desk Manager
- Marriott
-
Aurora, CO
- Job Number 24098758 Job Category Rooms & Guest Services Operations Location Gaylord Rockies Resort & Convention Center, ...
- 6/11/2024 12:00:00 AM
Assistant Front Desk Manager
- Marriott
-
Arlington, VA
- Job Number 24101360 Job Category Rooms & Guest Services Operations Location Crystal Gateway Marriott, 1700 Richmond High...
- 6/11/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Washington, DC
- Job Number 24097833 Job Category Rooms & Guest Services Operations Location The St. Regis Washington D.C., 923 16th and ...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
New York, NY
- Job Number 24097881 Job Category Rooms & Guest Services Operations Location The New York EDITION, Five Madison Avenue, N...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Scottsdale, AZ
- Job Number 24096955 Job Category Rooms & Guest Services Operations Location W Scottsdale, 7277 East Camelback Road, Scot...
- 6/9/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Toronto, ONT
- Job Number 24097006 Job Category Rooms & Guest Services Operations Location The St. Regis Toronto, 325 Bay Street, Toron...
- 6/9/2024 12:00:00 AM
About Alaska
Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$51,894 to $69,603
Most Popular Cities in Alaska for Front Desk Manager Jobs
What does a Front Desk Manager do?
Front Desk Manager in El Paso, TX
Our homework help service hotel front desk manager resume descriptions is made to meet your demands, whatever the challenge.
January 22, 2020
Front Desk Manager in Champaign, IL
The front desk manager is responsible for overall customer service, reservations, billing, and personnel management.
February 20, 2020
Front Desk Manager in Davenport, IA
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
December 02, 2019