Front Desk Manager jobs in Hawaii
Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager jobs
Front Desk Manager
- reitmr
-
Lihue, HI
FULL_TIME
- Job Description Summary The Front Desk Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders. The Front Desk Manager manages the daily operations of the Front Desk staff. The role’s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals. Job Description Work Environment The person in this role works mostly in a service environment, with some office time reserved for administrative tasks. Physical Demands The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently. The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs. The person in this role will be frequently standing and moving about the hotel. Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Education and Experience High school graduate, some college or equivalent. A 4-year college degree and at least 1 year of related experience preferred. Supervisory experience required. Must have a minimum of 2 years’ experience as a Front Desk Manager. Experience in a hotel or a hospitality-related field preferred. Understanding of and previous experience in a union environment a plus. Principle duties and responsibilities (Essential Functions) include: Operational/Functional: Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes. Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance). Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival. Review resumes for arriving groups; organize and coordinates master accounts and group special requests. Maintain appropriate inventory of supplies and operating equipment including ordering and receiving. Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow-up is completed. Serve as “Manager on Duty” as required and respond to emergency situations as needed. Maintain high standards of personal appearance and grooming. Strategy and Planning: Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores. Coordinate projects that require floor condensing and room inventory changes. Financial Management: Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the Front Office. Manage staffing levels to ensure that guest service, operational needs and financial objectives are met. Maintain procedures for security of monies, credit and financial transactions, and guest security. Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. Managing your Team: Attract, hire, and motivate your team. Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions. Conduct pre-shift meetings with staff and review all information pertinent to the day’s business. Monitor, measure, and recognize performance of employees, including promotion recommendations. Coach team by providing specific feedback to improve knowledge, skills and performance. Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner. Leading with Passion: Utilize and collaborate with resources across different departments and corporate office. Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well-being of the departments, hotel and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards. Additional Job Information/Anticipated Pay Range $66,325-75,000K - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
- 5 Days Ago
Front desk manager
- Sonesta Hotels
-
Lihue, HI
FULL_TIME
- Description Work Environment The person in this role works mostly in a service environment, with some office time reserved for administrative tasks. Physical Demands The person in this role may be exe...
- 9 Days Ago
Front Desk Manager
- Westin Ka'anapali Ocean Resort Villas
-
Lahaina, HI
FULL_TIME
- LIVE YOUR LIFE TO THE FULLEST! Front Desk Manager Westin Ka'anapali Ocean Resort Villas Salary Range: $62,431-$71,760 Relocation Assistance - Yes What does MVW offer? Competitive Pay Medical/Dental/Vi...
- 10 Days Ago
Front Desk Manager
- Marriott International
-
Honolulu, HI
FULL_TIME
- Job Number 24074572Job Category Rooms & Guest Services OperationsLocation Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocate...
- 15 Days Ago
Front Desk Manager
- Marriott Vacation Club Waikiki
-
Honolulu, HI
FULL_TIME
- LIVE YOUR LIFE TO THE FULLEST! Front Desk Manager Marriott Vacation Club Waikiki - *NEW* Property Opening Summer 2024 Hire Date: Mid-June - Mid-July Salary Range: $64,380-$74,000 Relocation Offered: Y...
- 23 Days Ago
Front Desk Manager - Franchised
- Marriott International
-
Lahaina, HI
FULL_TIME
- Job Number 24051536Job Category Rooms & Guest Services OperationsLocation The Westin Nanea Ocean Villas Ka'anapali, 45 Kai Malina Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeL...
- 23 Days Ago
Front Desk Manager jobs at Popular Companies
Front Desk Manager
- Marriott
-
Fort Lauderdale, FL
- Job Number 24098689 Job Category Rooms & Guest Services Operations Location W Fort Lauderdale, 401 North Fort Lauderdale...
- 6/11/2024 12:00:00 AM
Overnight Front Desk Manager
- Marriott
-
Aurora, CO
- Job Number 24098758 Job Category Rooms & Guest Services Operations Location Gaylord Rockies Resort & Convention Center, ...
- 6/11/2024 12:00:00 AM
Assistant Front Desk Manager
- Marriott
-
Arlington, VA
- Job Number 24101360 Job Category Rooms & Guest Services Operations Location Crystal Gateway Marriott, 1700 Richmond High...
- 6/11/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Washington, DC
- Job Number 24097833 Job Category Rooms & Guest Services Operations Location The St. Regis Washington D.C., 923 16th and ...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
New York, NY
- Job Number 24097881 Job Category Rooms & Guest Services Operations Location The New York EDITION, Five Madison Avenue, N...
- 6/10/2024 12:00:00 AM
Assistant Front Desk Manager
- Marriott
-
Seattle, WA
- Job Number 24100752 Job Category Rooms & Guest Services Operations Location Courtyard Seattle Downtown/Pioneer Square, 6...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Toronto, ONT
- Job Number 24097006 Job Category Rooms & Guest Services Operations Location The St. Regis Toronto, 325 Bay Street, Toron...
- 6/9/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Scottsdale, AZ
- Job Number 24096955 Job Category Rooms & Guest Services Operations Location W Scottsdale, 7277 East Camelback Road, Scot...
- 6/9/2024 12:00:00 AM
About Hawaii
Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean.
The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$49,797 to $66,791
Most Popular Cities in Hawaii for Front Desk Manager Jobs
What does a Front Desk Manager do?
Front Desk Manager in El Paso, TX
Our homework help service hotel front desk manager resume descriptions is made to meet your demands, whatever the challenge.
January 22, 2020
Front Desk Manager in Champaign, IL
The front desk manager is responsible for overall customer service, reservations, billing, and personnel management.
February 20, 2020
Front Desk Manager in Davenport, IA
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
December 02, 2019