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Front Office Manager - Casino jobs in Alaska

Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Front Office Manager - Casino jobs

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Front Office Manager
  • Aviator Hotel Anchorage
  • Anchorage, AK FULL_TIME
  • Primary Mission

    Direct and supervise the daily operations of the hotel's front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. Position also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.

    SCOPE OF WORK TEAM

    • Reports to General Manager
    • Perform special projects and other responsibilities as assigned.
    • Participate in hotel committees, MOD program and task force assignments.
    • Assist the General Manager in all areas requested and act in his/her place during his/her absence

    Responsibilities

    • Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control suites to ensure suites and special blocks are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.
    • Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.
    • Performing front desk supervisor duties; handling cash, making change and balancing an assigned house bank. Accept and record vouchers, credit cards/travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank.
    • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion.
    • Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly.
    • Organize and coordinate all front office meetings. Attend mandatory hotel meetings, representing the front office in the absence of the Director of Front Office Operations.
    • Monitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service.
    • Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
    • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

    Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

    Experience

    • Prior Experience:
      • 3 years of employment in a related position with this company or other organization(s).
    • IT Expertise:
      • Advanced knowledge of computer software (including Microsoft Office, outlook, Oprah PMS) and web analytics tools is preferred.
      • Ability to operate a computer, calculator, phone switchboard/console, printer, radio-blue tooth
    • Education:
      • Two-Year College Degree or equivalent required
    • Subject Expertise:
      • Requires thorough knowledge of the Front Office Operation
      • Requires Supervisory/Management skills
      • Must maintain a warm and friendly demeanor; maintains composure and objectivity when needed
      • Very good telephone and guest relations etiquette and skills
      • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
      • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
      • Must be service oriented with excellent customer service and sales skills
      • Must be able to effectively communicate to guests, management, and coworkers
      • Good written/verbal communication skills;
      • Must be energetic and outgoing
      • Must possess excellent interpersonal and organizational skills
      • Must be able to follow directions with attention to detail, speed and accuracy
      • Must be a team player with the ability to work under minimal supervision
      • Must be able to multi-task in a fast-paced work environment
      • Must be able to understand and work with basic financial information and solve basic arithmetic problems
      • Must be able to type 45 wpm and have the ability to input data and access information on the computer
      • Must be able to exercise confidentiality and discretion.
    Other Expectations

    • Abide by payroll policies, procedures and rules of conduct as stated in the Associate Handbook.
    • Demonstrate a working knowledge of all company safety and security procedures.
    • Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
    • Hours Required: Must primarily work during business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

    Benefits

    The Aviator Hotel offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

    Full Time Benefits

    • Competitive Base Salary
    • PTO
    • Medical, Dental, Vision, Life, Pet Insurance
    • 401K
    • Bereavement Leave
    • Management Contract Referral Program
    • Education Assistance

    Additional Per Position

    • Employee Rates at all of the company's 46 Hotels
    • Monthly Cell Phone Stipend
    • Dry Cleaning Services
    • Hotel Level Executive Bonus Program
    • Retention Bonuses
    • Lead Share Program
    • Associate of the Month/Quarter & Company-wide Associate of the Year Programs
    • Associate Referral Bonus Program

    Core Values

    • CONNECTED. We are plugged into people, technology and the cutting edge of culture.
    • INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
    • COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
    • PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
    • DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

    The Aviator Hotel is an equal opportunity employer. The company provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. The Aviator Hotel also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
  • 7 Days Ago
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Assistant Store Manager - Dimond Office Max
  • Office Depot
  • Anchorage, AK FULL_TIME
  • Responsibilities:- Assist the Store Manager in overseeing daily store operations and achieving sales targets- Provide excellent customer service and ensure customer satisfaction- Manage and train stor...
  • 10 Days Ago
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Front Office Operations Manager - River's Edge Resort
  • JL Hospitality Management, LLC
  • Fairbanks, AK TEMPORARY
  • Front Office Operations ManagerRiver’s Edge ResortPosition PurposeWe are looking for someone with previous hospitality leadership experience, who has a modern and energetic take on the hotel industry ...
  • 5 Days Ago
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Front Office Operations Manager - River's Edge Resort
  • River's Edge Resort
  • Fairbanks, AK FULL_TIME
  • Front Office Operations ManagerRiver’s Edge Resort Position Purpose: We are looking for someone with previous hospitality leadership experience, who has a modern and energetic take on the hotel indust...
  • 2 Months Ago
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Assistant store manager
  • Office Depot
  • Anchorage, AK FULL_TIME
  • At Office Depot, Inc., every leader is responsible for growing total sales and services within the location. The Sales Manager will partner with the General Manager to drive the overall services cultu...
  • 11 Days Ago
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Retail General Manager
  • Office Depot
  • Fairbanks, AK FULL_TIME
  • Overview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location.; The General Manager has ownership and is responsible for achieving resul...
  • 2 Months Ago
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Front Office Manager - Casino jobs at Popular Companies

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Front Desk Manager
  • Shaner Hotel Group
  • Norwalk, CT
  • Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain comp...
  • 6/2/2024 12:00:00 AM
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Front Desk Manager
  • MCR Hotels
  • Elizabeth, NJ
  • Front Desk Manager Newark Airport Renaissance, 1000 Spring Street, Elizabeth, New Jersey, United States of America Req #...
  • 6/1/2024 12:00:00 AM
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Hotel Front Office Manager
  • ADP - RNOOID0026870921
  • Greenbelt, MD
  • Job Description Job Description We are looking for Front Desk Manager to join our team at Holiday Inn/Candlewood Suites ...
  • 5/31/2024 12:00:00 AM
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FRONT DESK MANAGER
  • Hersheyjobs
  • Hershey, PA
  • FRONT DESK MANAGER- Hershey You are here: / FRONT DESK MANAGER- Hershey | | FRONT DESK MANAGER Location: Hershey Lodge *...
  • 5/31/2024 12:00:00 AM
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Front Office Manager
  • Horizon Hospitality Associates, Inc
  • Columbia, MD
  • We are excited to offer an opportunity with a long-standing stable company in the search for a new Front Office Manager ...
  • 5/29/2024 12:00:00 AM
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Front Desk Manager
  • White Lodging Services Corp.
  • Nashville, TN
  • **Front Desk Manager** **Job Description** Summary: Assists the Front Office Manager or Operations Manager in administer...
  • 5/29/2024 12:00:00 AM
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Front Desk Manager
  • Shaner Hotel Group
  • Marathon, FL
  • Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain comp...
  • 5/29/2024 12:00:00 AM
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Front Office Manager
  • TradeWinds Island Resort
  • St Pete Beach, FL
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 5/28/2024 12:00:00 AM
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About Alaska

Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager - Casino jobs
$65,061 to $95,527

Most Popular Cities in Alaska for Front Office Manager - Casino Jobs