Job Title: Head Teller Status: Non-Exempt
Reports to: Branch Manager
Summary: Serves as a lead teller, performs teller duties and provides guidance and assistance to tellers with more complex customer transactions. Also assists with additional teller duties such as vault maintenance. Serves as branch supervisor in the absence of the Branch Manager.
Essential Duties
- Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
- Processes customer transactions.
- Opens new accounts including IRAs and HSAs.
- Verify endorsement, receive proper identification, and ensure validity.
- Identify counterfeit currency and fraudulent checks.
- Handles more complex customer transactions.
- Responsible for maintaining the branch vault and ATM. Maintains teller line
- Supervises teller staff in absence of Branch Manager
- Follow all bank policies and procedures.
Non-essential Duties
- Other duties as assigned by management
- Cross-training for other positions
Knowledge, Skills, and Abilities:
- Excellent customer service skills
- The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
- In-depth knowledge of all bank deposit products and policies
- Basic knowledge of bank loan, trust, and investment center products
- Ability to work in a fast-paced environment
- Ability to work well under pressure
- Ability to cross sell- in store branches
- Strong communication skills
- Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.
Training and Experience:
- High school diploma or GED required
- Cash handling or sales experience preferred.
- Prior Customer Service experience.
Conditions of Employment:
- Must travel between branches as required.
- Must pass background check.
NOTE: Friendship State Bank reserves the right to modify, interpret, or apply this job description, as it desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.
Friendship State Bank
Summary of Physical, Sensory, and
Environmental Requirements
Needed to Perform Essential Job Duties
Job Title: Head Teller
A. Physical Requirements
1. Lifting: Up to 20 pounds.
2. Carrying: Up to 20 pounds.
3.
Pushing/Pulling: Up to 20 pounds.
4. Use of Equipment: Computers, telephones, calculators, office equipment, microfilm
13. Grasping:
a. One Hand
14. Fine Manipulating:
a. One Hand
B. Environment Requirements
1. Exposed To Marked Changes In Temperature
3. Exposure to Dust, Fumes, Odors, Water, Etc.
4. Exposure to Biological, Mechanical, Electrical, and/or Chemical Hazards
5. Normal (Inside) Environment
C. Sensory Requirements
4. Distinguish Temperatures By: