Head Teller jobs in Massachusetts
Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Head Teller jobs
Head Teller
- Leader Bank
-
Belmont, MA
FULL_TIME
-
Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $5 billion.
Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Essential Duties- Understands and develops knowledge of Leader Bank products and services.
- Conveys to customers an eagerness and willingness to help.
- Builds customer rapport in all telephone and in person interactions.
- Meets customer needs through problem solving techniques as required.
- Refers Leader Bank products and services within established guidelines.
- Maintains referral documentation and actively participates in sales promotions.
- Conducts business in a professional manner and maintains a neat and orderly work area.
- Establishes and maintains a good working relationship with all personnel.
- Understands and adheres to security and compliance policies and procedures.
- Processes all transactions including deposits, withdrawals, transfers, etc. in an accurate, efficient, professional manner.
- Performs settlement procedures and balances cash drawer daily.
- Performs any other duties as may be assigned from time to time by management.
- Responsible for the key operational tasks in the branches she/he will support.
- Duties include but are not limited to the following:
- Cash differences tracking and follow up on large differences
- Performs settlement procedures and balances cash drawer daily.
- Responsible for conducting monthly compliance audit checklists
- Performs any other duties as may be assigned from time to time by management.
- Responsible for conducting and documenting all required audits including the following:
- Cash drawers, cash recycler, vault, ATM’s, negotiable items
- Communicate and reinforce changes in operational policies and procedures with team members.
- High school diploma or equivalent.
- Must have good verbal and written communication skills, and basic computer skills.
- A sales and service oriented personality is a must as is a professional appearance.
- Possesses a genuine intention to work cooperatively with others.
- Providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs.
- Duties performed require a high level of accuracy in cash handling and an expectation for cross-selling and up-selling products.
- This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk/hear (e.g., communicate or express oneself while exchanging information). This is largely a sedentary role; however, some filing is required. This would require the ability to lift files at least 25 pounds, open filing cabinets, bend or stand on a stool as necessary.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
Founded in 2002, Leader Bank is a Massachusetts-based entrepreneurial financial institution that approaches banking differently. The core tenets of Leader Bank include client services, exemplary products, and innovation to meet the needs of its clients. Leader Bank’s best-in-class staff has been at the forefront of supporting the bank’s rapid growth and client-oriented solutions, as the bank has continued to expand its commercial and retail products and solutions over the last two decades. Leader Bank is a committed corporate citizen and prides itself on partnering with and supporting philanthropic organizations. - 3 Days Ago
Head teller
- Rockland Federal Credit Union
-
Rockland, MA
FULL_TIME
- Head Teller- Rockland Rockland Federal Credit Union is looking for an outgoing, friendly, service-focused leader to join our team in Rockland. If you enjoy working with people and have teller experien...
- 20 Days Ago
Head Teller
- Savers Bank
-
Uxbridge, MA
FULL_TIME
- DescriptionSavers Bank is seeking an experienced Head Teller to lead a team committed to delivering excellent customer service and driving sales in the banking industry. In this role, you will perform...
- 1 Month Ago
Head Teller Whitinsville
- WEBSTER FIRST FEDERAL CREDIT UNION
-
Whitinsville, MA
OTHER
- Job Details Job Location: Whitinsville Branch - Whitinsville, MA Position Type: Full Time Salary Range: Undisclosed Job Category: Banking DescriptionSummary: Regularly support branch management. Coord...
- 5 Days Ago
Head Teller - South
- FIRST CITIZENS FEDERAL MASTER
-
New Bedford, MA
OTHER
- Job Details Job Location: New Bedford - South Branch - New Bedford, MA Position Type: Full Time Salary Range: Undisclosed DescriptionWho We Need We’re looking for someone with positive vibes, and a wi...
- Just Posted
Head Teller - South
- First Citizens' Federal Credit Union
-
New Bedford, MA
FULL_TIME
- Who We NeedWe’re looking for someone with positive vibes, and a willingness to help others. A team player with an innovative mindset, who likes to think outside the box.Who We AreFirst Citizens’ is co...
- Just Posted
Head Teller jobs at Popular Companies
Head Teller
- The First Bank
-
Laurel, MS
- Job Summary: Oversees teller duties as well as perform teller duties. Essential Duties and Responsibilities: * Must be a...
- 6/11/2024 12:00:00 AM
Head Teller
- The First Bank
-
Aberdeen, MS
- Job Summary: Oversees teller duties as well as perform teller duties. Essential Duties and Responsibilities: * Must be a...
- 6/11/2024 12:00:00 AM
Head Teller
- Red River Bancshares, Inc.
-
Bossier City, LA
- Summary Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records o...
- 6/11/2024 12:00:00 AM
Head Teller
- Glen Burnie Bancorp
-
Glen Burnie, MD
- > Must be available to work Monday - Friday 8:00 am - 5:15 pm, Saturday 8:15 am - 12:15 pm, and any additional time requ...
- 6/11/2024 12:00:00 AM
Head Teller
- Old Point
-
Hampton, VA
- Hiring Immediately! We are seeking outgoing and friendly individuals to join our team as a Head Teller! Have you wondere...
- 6/11/2024 12:00:00 AM
Head Teller
- First Bancorp
-
High Point, NC
- SUMMARY: The position of Head Teller is responsible for performing routine and intermediate branch and customer services...
- 6/11/2024 12:00:00 AM
Head Teller
- The First Bank
-
Hattiesburg, MS
- Job Summary: Oversees teller duties as well as perform teller duties. Essential Duties and Responsibilities: * Must be a...
- 6/11/2024 12:00:00 AM
Head Teller
- The Bank of Princeton
-
Bordentown, NJ
- The Bank of Princeton has exciting career opportunities! Our goal to hire and retain talented cooperative people with en...
- 6/10/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head Teller jobs
$42,255 to $52,760
Most Popular Cities in Massachusetts for Head Teller Jobs
What does a Head Teller do?
Head Teller in Albany, NY
Head tellers work where the tellers do- at all of the bank’s branches, whether they are in buildings of their own or grocery stores.
January 19, 2020
Head Teller in Baltimore, MD
A job as a Head Teller falls under the broader career category of First-Line Supervisors of Office and Administrative Support Workers.
February 12, 2020
Head Teller in Lima, OH
As business picks up, tellers can be rushed in an effort to serve clients the fastest way possible during rush time and are likely to make mistakes. Many of our clients find they are paying a fairly significant amount of overtime annually for staff to track down errors.
November 28, 2019