Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description :
Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive in a highly structured environment while working with some of the most cutting-edge technologies?
If so, General Dynamics Information Technology has an exciting opportunity for you.
RESPONSIBILITIES
A day in the life of a Help Desk Technician III with GDIT includes :
KNOWLEDGE, SKILLS, ABILITIES & EXPERIENCE
General experience :
Specialized experience :
Experience in analyzing and troubleshooting military software systems preferred
WHAT WE ARE LOOKING FOR
You MUST have :
We PREFER you have :
Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense Ashore / Afloat
NOLAHelpDesk #TSSCE
Scheduled Weekly Hours :
Travel Required : None
None
T elecommuting Options :
Onsite
Work Location :
USA LA New Orleans - 2021 Lakeshore Dr. (LAS009)
Last updated : 2024-04-30