Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Requisition Title: IT Help Desk
Description: EXPERIENCE LEVEL: ENTRY LEVEL (1-2 YEARS EXPERIENCE PREFERRED)
Work Schedule: Mon-Fri 8am-4pm
8 months contract
This role will work on-site 5 days per week in our Westbrook, Maine offices, alongside other IT colleagues
TOP (3) REQUIRED SKILLSETS:
NICE TO HAVE SKILLSETS (OPTIONAL):
This role’s primary responsibilities will be hardware deployment and in-person IT support. Deploying new workstations for internal employees using Windows Autopilot. Providing hardware/software support to internal employees. .
Job Type: Contract
Pay: $19.83 - $22.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person