Help Desk Manager jobs in Nevada

About us

We are a leading LED manufacture providing sate of the art LED displays around the world.

Overview:

We are seeking a Help Desk Manager to join our team. As a Help Desk Manager, you will be responsible for managing a team of LED and IT technicans while providing leadership, technical support, assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of our IT and field systems. This positon is technical and requires a hands on approach.

Responsibilities:

- Manage a team of LED and IT technicians

- Monitor team performance

- Provide technical support to end-users via phone, email, or in-person

- Troubleshoot and resolve hardware and software issues related to desktops, laptops, LED walls, and A/V industry equipment

- Assist with the installation, configuration, and maintenance of LED walls, computer hardware, operating systems, and software applications

- Collaborate with other team members to resolve complex technical problems

- Document all support activities and resolutions in the ticketing system (e.g., Zoho)

- Provide training and guidance to end-users on the use of IT systems and applications

- Maintain an up-to-date inventory of LED assets in house and in the field

Required skills:

- 3 years managment

- Strong knowledge of computer hardware, operating systems Windows and computer networking concepts

- Familiarity with IT infrastructure components such as servers, switches, routers, and firewalls

- Experience in providing desktop support in an office environment

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

- Excellent problem-solving and analytical skills

- Strong customer service orientation with the ability to communicate technical information effectively

Not Required But Extra Points:

- Eperience configuring NovaStar systems for LED Walls

- Experience with DMX lighting

- A/V setup and knowledge

This is a full-time position based at our office location.

If you are a motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• On call

Experience:

• IT management: 3 years (Required)

Ability to Commute:

• Las Vegas, NV (Required)

Ability to Relocate:

• Las Vegas, NV: Relocate before starting work (Required)

Work Location: In person