Help Desk Manager jobs in Ohio

We are expanding our IT Department and looking for a strong individual to join our team!  Our state of the art  Community Support and Development center offers many perks including an onsite gym as well as fun employee activities.  

Come work for a growing company, who appreciates the value of its team members!

This is our Advantage:

• On Demand Pay-get paid tomorrow for work done today!
• Or choose our Weekly Pay!
• Great PTO and Benefits!
• Tuition opportunities to further your career!

POSITION SUMMARY:

The Help Desk Manager will lead and oversee the daily operations of our IT help desk, ensuring efficient and effective resolution of end-user issues and maintaining high levels of customer satisfaction. This role involves managing a team of help desk technicians, monitoring performance, and implementing best practices to enhance service delivery. The Help Desk Manager will also serve as the primary point of contact for escalated technical issues and troubleshoot complex problems. Additionally, the position requires excellent leadership, technical expertise, data/analytics knowledge with communication skills to foster a positive work environment and deliver exceptional support services

Education/Responsibilities:

• Must be able to work in our Beachwood Community Support and Development Office
• Skilled in Microsoft Office, Excel, Power Point, Outlook and Word.
• Strong technical knowledge of computer systems, networks, and software applications.
• Proficiency with help desk ticketing systems and IT service management (ITSM) tools.
• Relevant certifications such as ITIL, HDI, or CompTIA A are preferred but not mandatory.
•  Skilled in running incident and ticketing reports, track and trend data to monitor key objectives.
• Professional verbal and written skills.
• Ability to create standard operating procedures, solutions and adhere to Company processes.
• Must have experience managing a Help Desk department

Experience:

• Demonstrated knowledge with the following technologies: Windows OS; iPhone/iPad iOS; Laptop hardware; Microsoft Office Suite including Word, Excel and Outlook; Windows Server Printing; Active Directory Users and Computers; Office 365; Exchange 2010; Business-line Mobile Device Administration (Verizon)Experience with Office 2007/2010/2013/2016

Shifts and Wages:

• Full-Time Opportunity Available
• Wages:  Competitive

About Us:

We strive to be the leader in the long-term care industry operating in 6 different states. It is our commitment to the care of our residents and our staff that sets us apart from the rest. From the development of our Scratch Kitchens to the Saber Foundation Employee Hardship program, we are committed to the care and attention of everyone we serve!

Benefits and Perks*:

• Eligible for benefits the first of the month following 30 days*
• Comprehensive benefit packages including medical, dental, and vision
• 401K through Fidelity
• Paid Time Off (PTO)
• Educational and tuition opportunities
• Various Discount Programs Offered
• Wellness Programs offered through WebMD
• Employee Recognition Programs
• Culture of employees creating an IMPACT!

*Program details can vary amongst buildings. Please see HR for the facility-specific benefit plans.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, disability, age and military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

*This is not a remote position*