Help Desk Supervisor jobs in District of Columbia
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- AITHERAS, LLC
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Washington, DC
FULL_TIME
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Position: Help Desk Supervisor/Senior Trainer
Location: 950 Pennsylvania Avenue NW
Washington, DC 20530Type: Full-time, Temp to Perm after 6 months
Company: AITHERAS LLC , working at the Office of the Pardon Attorney, Department of Justice
Start Date: Upon completion of Security Clearance, through May 31, 2024, with potential for extension
Schedule: 40 hours/week, Monday-Friday, 7:00 AM – 6:00 PM window
Responsibilities:
- Provide on-site technical support and updates to a public-facing website.
- Quickly learn and manage new data management systems.
- Create, modify, and execute various reports (daily, weekly, monthly, quarterly).
- Offer technical assistance to both new and current users of internal database systems.
- Conduct testing and updates following database upgrades or fixes.
- Support office staff with technical issues, including routine maintenance and troubleshooting of technical equipment.
- Uphold cybersecurity, data protection, and privacy principles.
Basic Qualifications:
- Excellent communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with Drupal, TEAMS, SharePoint (administrative role preferred).
- 2 years of direct end-user support experience.
- 1 year of computer applications teaching/training experience.
- Familiarity with network, telecommunications, and operating systems of supported applications.
- Expertise in government word processing, spreadsheet, and email systems.
- Ability to work under pressure and deliver high-quality work.
- U.S. Citizenship and ability to obtain Public Trust clearance.
Preferred Qualifications:
- Government or litigation support environment experience.
- Undergraduate degree.
- Supervisory experience.
- Familiarity with DOJ office automation environments and government IT.
- Experience with payroll and financial management systems.
- Automated litigation support experience.
- Current or active clearance.
Application Requirements:
- Resume including professional references as per specified format.
This role offers a dynamic working environment, emphasizing career development and growth while supporting the mission of the Department of Justice and the Office of the Pardon Attorney. If you are looking for challenging work to advance your career, apply now!
- 14 Days Ago
- Smithbucklin
-
Washington, DC
FULL_TIME
- Smithbucklin, a 100 percent employee-owned association management company, is looking for a Help Desk Technician to join our Corporate IT team in Washington, DC. Corporate IT at Smithbucklin is an inv...
- Just Posted
- American Federation of Government Employees
-
Washington, DC
TEMPORARY
- CLASSIFICATION: Temporary Help Desk Analyst I I. INTRODUCTION AND POSITION SUMMARY The AFGE Information Technology Services Department handles the operation and development of Federation information s...
- 1 Day Ago
- NEOSTEK, Inc.
-
Washington, DC
FULL_TIME
- Position Title: Help Desk AnalystLocation: Washington, DC (on-site)Clearance: TS/SCI. Due to the nature of this government contract, U.S. Citizenship is required.NEOSTEK, Inc. is looking for a Help De...
- 1 Day Ago
- STEFANINI LATAM
-
Washington, DC
FULL_TIME
- ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. Responsabilidades y atribuciones Responsabilidad...
- 24 Days Ago
- Government Tactical Solutions, LLC
-
Washington, DC
FULL_TIME
- Lead Helpdesk Specialist Location : Onsite Washington, DC Responsibilities : This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all H...
- 4 Days Ago
Help Desk Supervisor jobs at Popular Companies
- Southern Baptist Theological Seminary
-
Louisville, KY
- JOB TYPE: Full-time JOB SUMMARY The Help Desk Coordinator is the first point of contact for Campus Technology. This posi...
- 6/2/2024 12:00:00 AM
- Cherokee Nation Businesses
-
San Antonio, TX
- Job Description Help Desk Coordinator Intermediate ***This position requires an active Secret clearance*** Help Desk Coo...
- 6/1/2024 12:00:00 AM
- Carter Bank
-
Martinsville, VA
- POSITION TITLE: Branch Help Desk Analyst FLSA STATUS: Non-Exempt SUMMARY: The Branch Help Desk Analyst supports branch a...
- 5/31/2024 12:00:00 AM
- Link Solutions, Inc.
-
Frederick, MD
- Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government c...
- 5/31/2024 12:00:00 AM
- Akkodis
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- Akkodis is seeking an IT Service Desk Supervisor to join a growing company in the Des Moines, IA area! Candidates must b...
- 5/30/2024 12:00:00 AM
- Baskervill
-
Richmond, VA
- Baskervill is an award-winning, multi-disciplinary design firm with offices throughout the country and in Gdansk, Poland...
- 5/30/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 5/29/2024 12:00:00 AM
- Arnold & Porter
-
Washington, DC
- The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk ...
- 5/29/2024 12:00:00 AM