Help Desk Supervisor jobs in Indiana
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Supervisor
-
Rochester, IN
FULL_TIME
-
About Woodlawn Health: Woodlawn Health is located in Fulton and Marshall County, Indiana. We are a rural health system earning the right to care for our community! Our flagship hospital and three rural clinics are located in Rochester, Indiana. We also have clinics in Akron and Argos, Indiana.
Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide! When you join the Woodlawn Family, you have opportunities to bring your family to events such as breakfast with the Easter Bunny, Woodlawn Picnic, and other things throughout the year.
Our core values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.
PRIMARY DUTIES:
- Assumes the responsibility of being the highest ranking administrative person in charge of the facility when other higher ranking administrators are not in house.
- Assesses, evaluates, intervenes on inpatient wound care needs of patients.
- Assists in the monthly scheduling process as needed. Determines adequate staffing coverage on the nursing units is maintained to the best level possible by assessing the number and level of personnel needed to provide quality patient care. Adjusts staffing and assignments appropriately by calling in or sending home staff as deemed necessary.
- Other duties as needed.
EDUCATIONAL REQUIREMENTS AND QUALIFICATIONS:
- Currently licensed in the state of Indiana as an RN. Maintains this licensure and provides any licensure renewals or changes to Human Resources.
- For the Wound Care Specialist role, a master’s degree in nursing and wound certification is required.
- Must possess Basic Life Support certification or obtain prior to providing direct patient care. Maintains BLS certification per hospital policy.
- Must possess and maintain Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Neonatal Resuscitation Program (NRP) certification or be willing to obtain within reasonable time frame after hire.
- Temperature, Airway, Blood pressure, Lab work, Emotional support (S.T.A.B.L.E.) certification is desirable but not required.
Shift: Nights
WOODLAWN HEALTH OFFERS:
- Tuition Assistance
- Loan Forgiveness
- Certification Pay
- Low nurse patient ratios
- Free education/training
- 16 Days Ago
- Help at Home
-
Winchester, IN
FULL_TIME
- Help at Home is hiring a Care Supervisor!Now offering weekly pay!Starting salary at 45k plus bonuses!Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our ...
- 1 Day Ago
- Love Help Care
-
Fort Wayne, IN
FULL_TIME
- Love Help Care Family Support is looking for a Front Desk Receptionist to join our team at our Fort Wayne IN office. This includes greeting, answering phones, assisting clients, data entry, and light ...
- 11 Days Ago
- Rx Help Centers
-
Indianapolis, IN
PART_TIME
- Company DescriptionABOUT RX HELP CENTERS: Founded in 2009 and headquartered in Indianapolis, IN Rx Help Centers is one of America's leading prescription drug advocacy services. Our mission is to provi...
- 21 Days Ago
- Insight Global
-
Columbus, IN
FULL_TIME
- This job offer is not available in your country. Job Description Main Responsibilities : Communication between field, sales, business development managers, clients, and or co-workers Provide a complet...
- 2 Days Ago
- Argyll Infotech Enterprise Pvt Ltd
-
Indianapolis, IN
CONTRACTOR
- Administration of a new human-centered federal government benefit program Processing applications according to USDA guidelines Providing customer service through phone or email interactions Maintainin...
- 2 Days Ago
Help Desk Supervisor jobs at Popular Companies
- Suncoast Credit Union
-
Tampa, FL
- Overview: Compensation: $66,000 - $97,000 based on experience and credentials Location Type: Hybrid, the incumbent will ...
- 6/11/2024 12:00:00 AM
- Randolph Hospital
-
Asheboro, NC
- Acts as focal point through which the organization will route all system problems as they relate to computer hardware, s...
- 6/11/2024 12:00:00 AM
- Lockheed Martin
-
Moorestown, NJ
- Job Description We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requireme...
- 6/10/2024 12:00:00 AM
- Carter Bank
-
Martinsville, VA
- POSITION TITLE: Branch Help Desk Analyst FLSA STATUS: Non-Exempt SUMMARY: The Branch Help Desk Analyst supports branch a...
- 6/10/2024 12:00:00 AM
- L.S. Starrett Company
-
Athol, MA
- Job Summary: Manages the Information Technology help desk operations.Duties and Responsibilities: Managing critical asse...
- 6/10/2024 12:00:00 AM
- Link Solutions, Inc.
-
Frederick, MD
- Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government c...
- 6/10/2024 12:00:00 AM
- Akkodis
-
- Akkodis is seeking an IT Service Desk Supervisor to join a growing company in the Des Moines, IA area! Candidates must b...
- 6/9/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 6/8/2024 12:00:00 AM