Help Desk Supervisor jobs in Louisiana
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- GDIT
-
Orleans, LA
FULL_TIME
-
Job Description :
Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive in a highly structured environment while working with some of the most cutting-edge technologies?
If so, General Dynamics Information Technology has an exciting opportunity for you.
RESPONSIBILITIES
A day in the life of a Help Desk Technician III with GDIT includes :
- Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the interaction with the customer
- Providing case status updates to management and end-users according to service level guidelines
- Maintaining a high level of courteous customer service at all times
- Communicating with customers at all levels of technical and non-technical skills set
KNOWLEDGE, SKILLS, ABILITIES & EXPERIENCE
General experience :
- Experience providing support via remote tools
- Demonstrated root-cause analysis skills
Specialized experience :
Experience in analyzing and troubleshooting military software systems preferred
WHAT WE ARE LOOKING FOR
You MUST have :
- A high school diploma or equivalent; AND
- 3 or more years of related experience
- Demonstrated experience supporting classified legacy NESD Help desk
- Must have an active SECRET government clearance
- Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire
- Ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24 X 7 help desk environment
We PREFER you have :
Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense Ashore / Afloat
NOLAHelpDesk #TSSCE
Scheduled Weekly Hours :
Travel Required : None
None
T elecommuting Options :
Onsite
Work Location :
USA LA New Orleans - 2021 Lakeshore Dr. (LAS009)
Last updated : 2024-04-30
- 20 Days Ago
- GDIT
-
Bossier, LA
FULL_TIME
- Job Description : We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply...
- 5 Days Ago
- Supreme Services
-
Iberia, LA
FULL_TIME
- Job Description * The Help Desk Tech is responsible for providing first-level support to end users in person, via phone or electronic communication. * This role requires technical knowledge to diagnos...
- 6 Days Ago
- VISIONARY TECHNOLOGY CONSULTANTS
-
Port Sulphur, LA
FULL_TIME
- Job DescriptionDuties and ResponsibilitiesUnder general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing envir...
- 7 Days Ago
- ASM Global
-
Orleans, LA
PART_TIME
- POSITION: Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt SummaryASM Global, the leader in privately managed public assembly facilities, has an excellent and ...
- 9 Days Ago
- GStek Inc
-
Fort Johnson, LA
FULL_TIME
- Salary: Commensurate with experience Required: Active/recent U.S. Government Security Clearance Minimum of 3 years Help Desk/Desktop support experience. Windows 10 Training IAT Level II certification....
- Just Posted
Help Desk Supervisor jobs at Popular Companies
- Suncoast Credit Union
-
Tampa, FL
- Overview: Compensation: $66,000 - $97,000 based on experience and credentials Location Type: Hybrid, the incumbent will ...
- 6/11/2024 12:00:00 AM
- Lockheed Martin
-
Moorestown, NJ
- Job Description We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requireme...
- 6/10/2024 12:00:00 AM
- Carter Bank
-
Martinsville, VA
- POSITION TITLE: Branch Help Desk Analyst FLSA STATUS: Non-Exempt SUMMARY: The Branch Help Desk Analyst supports branch a...
- 6/10/2024 12:00:00 AM
- L.S. Starrett Company
-
Athol, MA
- Job Summary: Manages the Information Technology help desk operations.Duties and Responsibilities: Managing critical asse...
- 6/10/2024 12:00:00 AM
- Akkodis
-
- Akkodis is seeking an IT Service Desk Supervisor to join a growing company in the Des Moines, IA area! Candidates must b...
- 6/9/2024 12:00:00 AM
- Baskervill
-
Richmond, VA
- Baskervill is an award-winning, multi-disciplinary design firm with offices throughout the country and in Gdansk, Poland...
- 6/9/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 6/8/2024 12:00:00 AM
- Venusgeo Solutions
-
Indianapolis, IN
- The top responsibilities will include application processing, customer service interaction, and case management. The ide...
- 6/7/2024 12:00:00 AM