Help Desk Supervisor jobs in Vermont

Description

We are seeking a Help Desk Analyst to join our team in the education sector, based in Fairfax, Vermont. This role offers a contract to hire employment opportunity and focuses on providing technical support to our staff, students, and parents. The successful candidate will manage and troubleshoot user systems, maintain accurate inventory counts, and coordinate vendors for warranted items among other responsibilities.

Responsibilities:

Creating, managing, and maintaining all staff, student, and parent accounts for AD login, email, Office 365, Schoology, and SIS access
Serving as the primary contact for Tier 1 Desktop Support incidents involving accounts and password resets
Regularly maintaining accurate monthly inventory counts of all school-owned technology
Providing data exports for Annual Mailings
Tracking 1:1 devices on demand
Handling first tier MDM requests, pushing apps, syncing troubleshooting, and repair
Troubleshooting and repairing user systems with Windows 10, OSX, IOS, Linux operating systems
Regularly using imaging technologies
Coordinating and completing projects as needed to maintain and support the technical environment
Documenting creation and maintenance procedures as needed
Maintaining Teacher view of Student Account information.

Skills:
Proficiency in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware

Requirements

Minimum of 3 years of experience in a Help Desk Analyst role or similar within the education industry.
Proficient in Citrix Technologies, with the ability to troubleshoot and resolve issues.
Familiarity with databases and their maintenance, ensuring data accuracy and integrity.
Experience with EO/IR systems, with the ability to perform system checks and updates.
Proficient in Lotus Notes, with the ability to manage emails, calendars, and databases.
Strong knowledge of Microsoft applications including Word, Excel, PowerPoint, and Outlook.
Familiarity with Active Directory, including user and group management.
Experience with computer hardware, with the ability to diagnose and resolve hardware issues.
Proficient in Configuration Management, ensuring system performance is maintained at optimal levels.
Experience in Deskside Support, providing technical assistance to users.
Familiarity with Desktop Hardware, including installation, troubleshooting, and maintenance.
Strong communication skills, both written and verbal, to effectively communicate with staff and students.
Excellent problem-solving skills, with the ability to quickly diagnose and resolve issues.
Ability to work effectively as part of a team, as well as independently.
Strong organizational skills, with the ability to prioritize tasks and manage time effectively.

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